1. admin

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    Although price was very high… Service Mngr. Jeff was extremely reasonable and friendly in explaining the pricing model and helping to make it more practical and feasible based on actual performance time.Their work is 100% reliable. Excellent mechanics. Jeff also has Top notch management and hospitality skills.

  2. admin

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    I took my 2014 Jetta to Virginia Tire & Auto of Springfield for an oil change. While they work on your car, you can watch them from the sitting area, which is a good thing.At one point. I saw that 3 to 4 mechanics under my car and discussing as if there was something wrong with my car. As soon as i got into my car. I seen that they even checked “the manual”. What could you possible check from the manual?? I just brought my car for an oil change.I don’t think they knew what they were doing. It was a simple oil change.I just hope that they actually changed my oil and did not messed up anything under my car.

  3. admin

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    I’m verry grateful for Gerry’s very thorough evaluation of a used vehicle I just bought, that had ride issues. He explained everything, answered all my questions, and gave me a lot of peace of mind. I thought I mind have to spend a fortune replacing a lot of expensive suspension parts, but it turned out not to be necessary. Great to find a mechanic that doesn’t instantly try to oversell you.

  4. admin

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    I thought I would get similar service at the Springfield VA Tire and Auto in comparison to my normal location in South Riding. The service in SPRINGFIELD is terrible and fraudulent. I dropped my car off at 8AM for a oil change and tire rotation. There was only one person waiting for service at the time. I specifically asked the service provider at the desk to have the tech look to see if the brake fluid would need to be replaced. My normal VA Tire and Auto recommended I have the brake fluid replaced since it was dirty with my last visit. I requested them to call me if they recommended replacing it.I left the store without hearing an update two hours later. I called the store to check on my car at 10 AM. The person I spoke with on the phone proceeded to give me the run around and told me it would take two more hours (for an oil change and tire rotation). They also made no note of the request about checking the brake fluid and had no idea what I was talking about.Finally, I called back at 12 to check on the status of the car. I was then updated that my car was finished (Never had to call at my normal VA Tire and Auto Location). The person I spoke with on the phone then told me my CV boot was torn and provided me a quote for over $400 to get it fixed. He claimed this was normal wear and tear. However, I get regular service on my car and always informed my car was in great shape prior. But now all of a sudden when I go to a new location something is is wrong and requires expensive maintenance.On the 25 point inspection form, they said the brake fluid was fine. But my normal location said it was dirty. Why this inconsistency? In conclusion, do not go to SPRINGFIELD location for the following reasons:1. Complete disregard for customer’s time 2.Does not listen to direction and rude to customers3. FRAUDULENT SERVICE I’m planning on talking with the corporate office on Monday morning. For the record, I am okay with the franchise, but this location has very poor operations.

  5. admin

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    Wonderful atmosphere, clean waiting area, quick service and right prices is what makes this place great. I had my tires balanced. They did a great job, they informed me of damage on one of the wheels, which I was aware of. I will definitely be returning to this shop in the future.