1. admin

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    From start to finish, booking with and staying at The Roosevelt has been an awesome experience. The ENTIRE STAFF was nothing short of professional and eager to help. We plan to make it a tradition to stay there whenever we visit New Orleans. The hotel was immaculate and the LOCATION was superb. Our room was beautifully decorated and extremely confortable. I absolutely cannot wait until we can visit again. Truly a wonderful experience

  2. admin

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    Very nice hotel. The rooms were excellent and up kept, the restaurants were nice, and so was the hotel grounds itself (pool and common areas). The staff and the reservation/charge system were awful. We had sever people staying in a total of 5 rooms, one person was charged a $500 “audit” fee that the hotel admitted to knowing about and called it a “standard practice with their charging system”. Another person was charged $800 because they had no record of the deposits being paid, even though they were. In both cases a timely process of three-way calling the guest, hotel staff, and bank had to take place before the hotel was able to get the money back. At checkout when we went to all pay our portions of the total bill there was nothing but confusion and over charging due to what appeared to be a severely undertrained staff. The valet was added to the rooms and split between everyone’s portion, yet the same lady helping allowing multiple people to pay an additional parking fee because the fact that it was already split and added to the bill was not made aware to us. the lady at the front desk told one of the people who paid twice, “you wanted to pay for it, so I let you” which to me basically admits she knew he was paying twice and let him do it. We had two managers involved and it still took over an hour to check out. For these reason I will never stay at this hotel again, and would not recommend it. You get 5 star quality hotel with a 0 star quality staff.

  3. admin

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    At the beginning of my stay a credit card was given for their required hold for the room, tax, and incidentals. When checking out a different card was given to charge the room. The initial credit card given at check in was charged as well as the second card given at check out. It took 30 mins with various managers to get me to the correct person to speak to and an additional three days to resolve the issue. At the end of it, they said it will take 3-5 business days to receive the credit issued, not giving the inconvenience of having about $1,500 caught up in limbo a second thought.

  4. admin

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    This place is out of a dream about old world elegance! ! Seeing Joe Montana was the icing on the cake. If money is no object stay here!

  5. admin

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    Had reservations for a king room. Was put in a queen beside the hotel hvac system. All you could see when looking out the window was the heat and air systems. All you could hear was the NOISE from the system. Requested a room change, was a little better. Only one key worked to get in the room and the other one “almost” didn’t work. It was the right size room, however, it was dirty. The first thing I saw when I sat on the bed was a DIRTY sock! Will never go there again nor will I recommend it to anyone. Not to mention, it took the front desk clerk almost 30 minutes to do the check out because I decided to pay with cash. Fiasco! And who goes to a “luxury hotel, supposedly” and doesn’t have a coffee maker in the room with condiments???? Just saying, NEVER AGAIN. The hotel put a damper on my trip from the very beginning.