1. admin

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    We’ve been on the Spirit of Norfolk about six times now and never had issue before tonight. I wish we hadn’t spent our anniversary on this boat. Some tables were catered to and others were ignored including ours and a neighboring table with young children. When we were told by one waiter to go to the buffet only to then be denied food and sent back to wait another twenty minutes by someone else once we got up to the buffet. The buffet kept running out of food or plates so the line was always insanely long with no movement. Things would run out on one side which led to a mess up of the flow traffic and cause even more confusion and congestion. Some tables were allowed to get seconds while we hadn’t even gone up. The manager had to be requested twice before we finally saw her. Worst. Cruise. Ever.

  2. admin

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    Accompanied a group of military veterans (including my father) on an afternoon lunch tour of the shipyard. A group of school students had also been booked for the same cruise. Normally not an issue except for the fact that the music was too loud, the vets could not talk over it or hear and the choice of music was a little too “2015” and the kids cleared out the buffet before all of the vets and their spouses had even been able to get one plate of food. The staff apologized, stating they would cook more food…. the ship should have had plenty of food for everyone. I went without lunch in the hopes that another person might be able to eat. The food selection was HORRIBLE! For the price we paid there should have been edible food. Salmon meatballs and chicken tomato balls – whatever it was there was not a person I spoke with who wanted seconds (not that there were any anyway). Cous cous – why? Nasty. Their “salad bar” was laughable and barely enough to keep a super model from starving. The staff was slow, we had to constantly raise our hands to ask for anything we needed (water, salt, pepper, tea, etc) and it may be 5-10 minutes before you would get that. Two levels to dine on and they only opened one level – this meant that if you tried to leave your chair you had to make 4 other people move so that you could move your chair backwards. It was a HUGE fire hazard! It was just not what I would have expected for such a hyped activity. I would not recommend this for anyone over the age of 40! But it was great seeing the navy ships! The best part? My Daddy enjoyed seeing the ships and Paul, the upper deck bartender, made me a beverage that was AWESOME! Since there was no food to eat atleast I could drink my lunch. Hire more Pauls, keep the school students separated from older patrons on different dining levels and provide enough food so that EVERYONE can eat and make sure it is American fare like red meat, veggies, potatos, rice, bread…….Bill Ellis BBQ from Wilson, NC could have catered and increased your business drastically today! Take the ferry and then go eat at Hooters……….

  3. admin

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    Celebrating a 13 year anniversary. Thought this would be a nice touch. Staff was courteous and friendly and a nice touch by all wishing us a Happy Anniversary. We took the Evening dinner cruise and all was well till about an hour and a half after we had finished eating. I started feeling ill and very severe heartburn even though I am on prescription Nexium. So bad I had tears in my eyes several times. Started going to bathroom and probably went 4 times in the hour and a half we had left on cruise. Finally made it home and got sick once and was up and down the rest of the night going to bathroom. Girlfriend got hit with it early Sunday morning and it continued for both of us into late Sunday evening. We are assuming it was the food as we went through our heads trying to find out if one ate something and the other did not. We both agreed that the chicken served did not taste that great. So basically entire anniversary weekend was ruined. Aside from the food which I found to be rather not so great from previous experiences, it was worth the money.

  4. admin

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    Excellent service and enjoyable cruise.

  5. admin

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    Great little sight-seeing lunch cruise. Lunch was buffet style with a menu designed supposedly by a chopped champion. Not a horrible price either. That being said you have to remember that drinks are not included in the tickets and you can easily spend more than you paid for your ticket with a few drinks.