Museums

Ontario Science Museum Toronto

Where is it at?

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Ontario Science Museum
770 Don Mills Road
Toronto
ON
M3C1T3
Tel: 416-696-1000

Where are we going today?

Ontario Science Museum is inspiring place for the whole family! KidSpark is a new space specially designed for kids eight and under to enjoy with their parents or caregivers. Since it opened in fall 2003, KidSpark has proved so popular that visitors asked for more. We’ve responded and children can now enjoy almost twice as many KidSpark experiences as were in the original area!
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What people are saying?

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    Was really cool, small but simple and kids loved it

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    For the seventh year in a row, we brought our school's entire 5th grade to the Center (mid-March 2014). The exhibits were fun, and their expansion wing that is due to open next year looks like it will be great, Our students didn't enjoy the outdoor dinosaur fossil exhibit very much, but they liked everything else there. However, just like last year, the customer service that the adults received was less than professional and was really quite irritating. In fact, we will probably not be returning next year and will instead take a different field...Read More

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    The kids love it. Always something new for them to discover. Great place.

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    I loved the Science center! I went for a field trip and had the most fun I have ever had in any museum! If you are thinking of going or taking your kids, it is a great idea. It also has a fun gift shoppe.

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    Loved the bubble fest!!! It's my favorite event going on at the discovery science center.

Submit a review

by Dana Weygandt

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For the seventh year in a row, we brought our school's entire 5th grade to the Center (mid-March 2014). The exhibits were fun, and their expansion wing that is due to open next year looks like it will be great, Our students didn't enjoy the outdoor dinosaur fossil exhibit very much, but they liked everything else there. However, just like last year, the customer service that the adults received was less than professional and was really quite irritating. In fact, we will probably not be returning next year and will instead take a different field trip. One of our rented buses broke down on the way, delaying its arrival by 45 minutes and putting us there 24 minutes after our tour was to begin. In response, the museum decided to cut our 3 hour tour in half, allowing us to only visit the bottom floor. Only after our lead teacher begged, pleaded, and reasoned with them for nearly 20 minutes while we waited for the delayed bus to arrive, they finally changed their minds and just cut out one half-hour length demonstration which more than put us back on schedule. Second, we were told in writing via email that any parents who drove down and attended with us would pay $11 for admission, the discounted price for adults attending with school groups. However, the museum refused to honor this at the door and instead charged each parent $15.00, the regular admission price. Third, our students' gift shop orders were not filled accurately, with a difference of $12.91 in just my class. For example, one student ordered two items that cost a total of $15.50, and they replaced them with 2 items worth $6.11, with the prices clearly marked on the packages, so she lost $9.39. Try explaining to a ten year old why her items are missing or why they were replaced with items worth less than half the price they paid. Her parents are angry and I have directed them to contact the Center to seek resolution but warned her that most likely they will not make it right, based on our prior experience with them. If the Center made an extra 13 bucks off of my 15 students who ordered items, I can only imagine the total amount that they are gleaning off of the several dozen classes who attend every day. Last year, the same thing happened with our gift shop order, so at least I got to warn my class this year not to count on actually getting every item they paid for. Another incident that happened LAST year is that we ended up with an extra chaperone coming along, so I paid for her admission out of my pocket. Then, when an extra wrist band was found, I asked at the front counter for a refund. They refused, and said that I would have to send a letter asking for a refund along with the receipt and wait several weeks before they would consider giving me a refund because we were part of a school group and had paid discounted group rates. I don't think I have ever experienced such a collection of poor business practices and a general lack of courtesy at a museum, amusement park, or other facility that serves children. DCS, your administration needs to put better customer service policies in place and re-train the people who are currently working at your front counter. Our students had a great time, but in general, the visit left a very bad taste in our mouths.

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