1. admin

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    I stayed one day here. It is very good, not the cheapest place to stay, but I understand why it is the cost it is. Very beautiful building with a lot to do there, you can hang out all day there without a room with things to do and views to see.The only complaints are no mini fridge in the room. And the service could be better. The staff seems nice, but seems fake. And sometimes it is a bit difficult to get a straight answer to a question.

  2. admin

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    The service was terrible. I have travel my whole life and this was most first time in New Hampshire. The landscape was beautiful but that could not make up for the employees. There was a cleaning women named Cynthia who asked my daughter not to do something (in a very rude tone) and my daughter apologized and that was that. Cynthia then started talking to other guest sitting around the pool saying how dumb of a girl my daughter was. I immediately say “excuse me that is my daughter you are talking about.” With Cynthia luckily gracing me with an eye roll and already being annoyed with the stuff I say “You shouldn’t talk about guest to other guest.” Which lead her to call security on me. You may think I caused a ruckus but speaking it was just my family and an older couple by the pool. I went to the front desk and they seem to really care. I then headed up stairs to get ready for my nieces wedding. When I saw my children I asked what they did to Cynthia (since I was told that a manager was heading down there to speak with her right away) they told me that a security guard was the only staff that came and he just watched them swim. The next day walking by the pool I saw her picking up towels once again so I am sure they just let that go after I walked away seeming please.The wedding was beautiful but once again the staff had to kill some fun. My friend from France who is 36 years old did not bring her passport to the wedding because who was expected to be carded at a wedding. They made her take a shuttle back to her off site hotel in order to have a glass of wine. I was shocked. Even the wedding planner was on the bartenders side.My salmon was under cooked at lunch one day, the oysters were not good (surprising that Chicago had better ones then New England) and my two 20 year old sons got food poisoning from the lobster. If they want to be an up scale resort they should be treating their guest like they are at an up scale resort.

  3. admin

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    This used to be an amazing place to stay before Omni took it over. First, the hotel and the room was rediculously hot. Our room (200 sq ft like a shoebox) was close to 80 degrees and no way to lower it. They moved us to a larger room where we could at least open the window. How rediculous that they want us to “conserve energy” by using our towels more than once – how about they conserve and make the thermostats and heat system work properly. Main dining room not great. Used to be wonderful professional serving staff. Now a bunch of college kids, ill prepared for fine dining. No dress code – kids running everywhere. No place for adults to go without kids running even in the bar areas except for the Cave. Just a big disappointment for such a beautiful expensive hotel.

  4. admin

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    Went to the golf resort. The layout was okay, but the dude at the desk was rather arrogant for a place open to the public. He basically had an attitude that we were lucky to be there. Also, they pack the course so be prepared to wait. Better choices at $80/round.

  5. admin

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    I wish I could put into words how disappointed my wife and I were with this place. I bought a Groupon deal that gave us an incredible discount. That’s where the good part ended. Our stay was part of a week-long trip through New England and this was the worst part. I wanted to get a taste of the good life: it tastes terrible here.The bad: dinner service for both meals was beyond slow. We ran out of water multiple times during our two meals. Our first meal we waited 20 minutes just to put in our order. Then were unattended to until dinner arrived 15 minutes later. I should add the place was EMPTY. The food was good the service was atrocious.The second night we went to Stickneys. Don’t eat there. Food sucked and was overpriced and it was made worse by the service. We were forgotten about and the thin tip we gave was much deserved.Our bathroom made me want to vomit. Mildew on the shower curtain (manager said it was overuse of cleaner). Non draining tub until I complained. TV was like watching old antenna style on an HDTV.The good:The Cave.Breakfast in the dining room. We made ours a brunch to avoid giving them anymore money at lunch.I will never go to an Omni Resort again.