1. admin

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    my friend went to watch a movie by themselves and the employee at the window made fun of them before they got out of earshot,SHAME ON YOU, saying the person was lame. If I were manager that person would be sent home, indefinitely. The customer is paying your wages, how dare you

  2. admin

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    Your rating:

    I’m willing to travel pretty far to come see a movie here. That means you should, too! Snacks are great, albeit expensive, but that is nothing unusual these days. Theater itself is phenomenal. Great sound, comfy seats.

  3. admin

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    A pretty solid movie theater experience, complete with stadium seating, digital screens, etc. Compared to other major cities, ticket and concession prices are at average market value. Overall, a good theater option for the Syracuse area.

  4. admin

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    One person selling tickets and about 30 people in line….terrible service

  5. admin

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    Save yourself a lot of money & awkwardness by going to the Palace instead…Regal Carousel has outrageous prices, a completely useless automated telephone “service” & patronizing and overbearing managers. Last time I went, my husband and I purchased and printed tickets online. I had gone straight from work to the theater, so I left mid-movie to have a quick dinner in the food court before returning to the film, which was relatively long. I stopped at concessions to get popcorn and soda for my husband on the way back in. As I was pleasantly conversing with the young man taking care of my order, his manager began literally “looming” over him, eyeing us as we spoke. After a minute, he finally started interjecting, making the young man nervous, and in a very patronizing tone began answering questions that the young man had just very competently answered for me. For some reason, (maybe because I was there for the Grateful Dead film, or maybe because I am 25 years old, but look no older than 18?) he seemed suspicious of me to boot. A female manager came over and checked my printed ticket (the third time I was approached about it since initial admission), which I’d made obvious that I was holding in my hand. The first manager (superiority-complex at its best) directed the young man who was serving me to attend to some meaningless task, and explained something to me about the Regal Card, although I was clearly annoyed and wanted him to leave me alone by then. The experience began normally and pleasantly, but ended up bizarre and uncomfortable. I’m not sure how managers with such poor, superficial personal skills and social judgment get jobs. They should really just let the cashiers deal with the customers, because it puts people off to have pushy managers lurking around, bothering people. I now prefer the Palace theater on James street, which is a more relaxed, intimate setting in which the cashiers aren’t expected to behave as robots, and the managers don’t bother people.