1. admin

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    wedding was sept.2014. the so-called wedding coordinator (Lois) is more than rude, unprofessional and flat out mean! the first time on the phone to book ship I was told that if we didn’t buy the package, as the bride i “would not be special!” also, i asked to book it over phone with debit card as we wanted the date and was told rudely that we could NOT do that as we had to sign contract and that she wanted to go home early and if we wanted to book it we would have to call the next day by noon! okay…I did so, THREE times and left two messages, except NO return phone call and we couldn’t book our wedding. Two days later(there was no one there over weekend) I finally get someone on the phone, and find out that another couple had taken our date, yet,,,they were unsure if they wanted that day or were going to wait a month. how can that be as i was told once you sign a contract it is NON-NEGOTIABLE. needless to say, we were very upset and confused. called the owner and was told, “first come first serve!” wow. we drove up there and someone named victor, who was awesome, helped us and at the last minute the other couple cancelled and we got our date. If not for that I don’t believe we would have got much help! Two out of three emails or calls were unanswered and believe me, we were NOT pests! the “band” was one person and a guitar, and they could hardly care as they had booked the entire ship later that day for another wedding so think we were just “un-important.” far as the waitstaff, they were GREAT and the weather was perfect. the Captain was nice, food was very good. the rate for the wedding was more than fair, but unfortunately, the overall experience was poor as we felt we were not treated with the respect, professionalism and overall type of service one would expect on a special day. whether it is 8 or 800 that you are serving, the customer service should NOT differ- money isn’t everything! we own a business and if we treated people like that, we wouldn’t be in business! It is my opinion that the woman who does the coordinating has been doing it way too long and they need someone a bit more enthusiastic and less callous. btw, I used my parents (deceased) wedding topper which meant the world to me and they BROKE a piece of it off and when i said something to them NICELY, i was asked why it meant so much and when i explained i was told, “well, its really old, it adds character!” really…….??? not even an apology! eek….luckily i glued it!!!

  2. admin

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    I made a reservation for two on the 20 September 2013 Dinner Cruise on the LDSS. Unfortunately, I had one of those Murphy’s Law afternoons that caused my girlfriend and I to run late. I had her call the ticket counter (phone was busy so message was left) as I hussled to attempt to make the cruise. As my luck would have it, we were about ten minutes late and no one was anywhere to be found. As if missing the cruise wasn’t disappointing enough, the next day when I called to see if I could credit my payment toward the next evening’s cruise I was told “absolutely not” by the supervisor. Now, this cruise was an “out-of-season” cruise being September and I am a local resident not an “out-of-towner.” I can understand the “no refund” policy, but no “transfer” is idiotic. I believe if you pay for a service you should receive it. LDSS/Steamboat Company had no issues taking my money with no apology. I have been on this cruise before, but I would not recommend it nor book another cruise based on the aforementioned experience. It’s just a bad policy…so thumbs down for me.

  3. admin

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    For quite a few years now my family and I have been going on the dinner cruise (on the Lac Du Saint Sacrement) whenever we visit Lake George and we’ve enjoyed it each time. We never had a problem with the service and the food is quite good. As for the entertainment, it’s pretty much what you’d expect at a wedding reception/Sweet 16, but we usually opt to sit outside and enjoy the view while that’s going on. We’ve always been happy on these cruises, would love to go back again.

  4. admin

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    I love taking the fireworks cruise every year

  5. admin

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    Loved it