1. admin

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    Lots of fun!! Friendly service!! Can’t beat the price!!! I’ve had the exact opposite experience as the 1 star posters. As for birthdays, they are a business and their regular area is packed with kids and parents on a regular day. If you have a birthday party that has gift exchanges and such rent an event room or use another location for the actual gift giving/cake party. This is play time!!! So much fun!!

  2. admin

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    I just had my daughters 4th birthday party here today. What can I say, it was amazing. Our host Krista? sorry for the spelling if that’s incorrect, was absolutely incredible. She was so calm whilst being surrounded by a swarm of 4 year olds. She put up our party decorations, helped out with the kids, basically did EVERYTHING, whilst staying completely calm. Nothing was a problem, nothing was a tall order; she was like a mind reader, just quietly tending to things behind the scenes. It was such a great experience; and we’ve had parties at other venues, so I do have a comparable. I am so grateful to her and to Dizzy Castle for the wonderful party we had there today. It couldn’t have been more perfect and we got a free play pass! THANK YOU!

  3. admin

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    We were regular customers…. UNTIL TODAY.So it’s my son’s 7th Birthday and we decided it would be fun for him to have 3 of his friends meet us at Dizzy Castle and celebrate his birthday. We didn’t bother with a cake or anything, the plan was to keep it simple with a small gift exchange and to let the kids run around for a few hours.Upon our arrival we recognized that the place was busy! There was no parking in the lot so we were forced to park out on the street. We walked inside and I told them we would be paying for 4 kids. One of the 3 women behind the counter looked at my fiance who was carrying a gift and asked if we had a birthday reservation. I told her no, that we weren’t really having a party, just had a couple of gifts. She then advised me that we COULD NOT EXCHANGE GIFTS unless we paid $195 to rent a birthday room. I told her I only had 4 kids and that I was not going to spend nearly Two Hundred bucks for 4 kids to run around for a little while. In an rude and unfriendly manner she informed me that we would not be welcome to bring the gifts inside.I was astonished! “So you mean to tell me that my son has to open his gifts out on the street in the rain unless I give you $195?” , I asked. She stuck to her guns and would not allow the gifts inside. As much as I would have loved to just leave and not give this place another dime, the kids and parents were already there and it would not have been cool to try to get everyone moved somewhere else. We put the gifts back in the car and I paid the regular fee ($40+ dollars) to get everyone in. Once inside we noticed that there was NOWHERE to sit!! Most of the tables were occupied, and the ones that were empty had not been cleaned and were cluttered with half filled plates and cups. So the kids went to play and the adults were forced to lean up against the wall near the cash register in anticipation of a clean table. At this time we noticed the young female at the front counter telling the other counter employees about my dissatisfaction with their gift policy. They all turned around at once and glared at me which made it obvious they were speaking negatively. My fiance even heard them gossiping about me with a rotten attitude. There were employees standing around the registers doing nothing, but nobody bothered to clean a table or offer anyone a chair. When a bench did open up we were squished against the wall with no room for our legs. The customer service here was absolutely unacceptable. I understand that management may have imposed ridiculous policies, however the young ladies should not have handled it with such rotten attitudes. If you’re going to have a policy like this it SHOULD BE POSTED!!!!!!I have NEVER been to an establishment that I am paying to be in that will not allow a child to open a few gifts on his birthday. While inside I informed several other parents of their gift policy. Everyone was astonished! I will NEVER SPEND ANOTHER PENNY AT DIZZY CASTLE and I will continue to spread the word of the awful service and ludicrous gift policy. They lost at least 4 customers today (my group) and several others who I informed expressed their distaste and intent to find another place to take their kids.

  4. admin

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    I had my son’s birthday party schedule to be at dizzy castle. I paid my 50 dollar deposit 2 weeks in advance for the party. We booked the party package which included 15 kids. The day of my sons party all but 5 of our guests cancelled on us. I called dizzy castle to inquire about our options. I asked if they would be willing to pro rate our rate due to the lack of attendance. They refused! Either I was going to pay 150 more dollars to use the party room and the 5 children play or I could cancel. If I cancelled the party I wouldn’t get my deposit back, which I expected, but I could pay the drop in rate of 10 dollars per child which would have been fine, but I couldn’t bring my cake or anything inside the building unless we were using the party room. Needless to say, I cancelled the party and held it someplace else. I understand that they are a business, but they are a business that their target audience is children. Children get sick! That is exactly what happened to our guests. This business is more worried about money than their guests. This was going to be our first visit and I can guarantee they have lost my business, as well as all of my guests business.

  5. admin

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    This is very similar to Playdate PDX in downtown Portland, but better in that it’s local (yay Vancouver) and smaller. Everything was really clean, I liked the lay out, and the kids had a blast. I docked them a star because I think admission is too expensive. $10 for kids 3+ even on weekdays? That’s a bit steep in my opinion. Playdate is cheaper.