1. admin

    0.0
    Your rating:

    I bought four “executive” tickets for the dinner train. There wasn’t much difference between that highest class of service and the middle class that they call “first class”. We did get two Ritz crackers, two slices of beef sausage stick, and some old dried up grapes for free. Ah, don’t forget the three dice size pieces of cheese. That was to feed two adults. We also got two fingers worth of sparkling wine, which our conductor misidentified as champagne, in a plastic glass. The ride to dinner was nice, but they then served us our buffet dinner last.That meant that the highest class of service got the least amount of time to eat dinner. It also meant that they ran out of food for some of us in “executive” class. How can you mismanage a buffet? For one, just have coleslaw for one line and potato salad for the other line. Then you refuse to buy two more chaffing dishes and four more cans of sterno heaters. That way you have to put the baked beans with the cold potato salad and the cold coleslaw chaffing dishes. Have you ever tried to eat ice cold baked beans? Then my party of four got one table spoon full of potato salad and a teaspoon full of beans. We didn’t get any coleslaw, because we weren’t in that particular line. The executive party after us got no potato salad nor beans! Hey, at least the cheapest fare of ticket got all they wanted, right? I know that we all don’t want to waste food, but running out of food that I paid top dollar for is unforgivable. Is that any way to run a railroad?There’s one fully equipped bar located in the “first class” car. Executive class passengers had access to it- no problem. I saw a bottle of gin and a bottle of vodka there. I asked the young barmaid for a martini. Both bar tenders said that they didn’t have the means to make a martini. I guess that they don’t have the budget to invest in a martini shaker and an olive. Drinks are extra. I was willing to pay for it! So, I asked for a simple rum and Coke. She said that she couldn’t make one of those, because they didn’t have rum. I then politely pointed to the bottle of Meyer’s Rum. I then got my rum and Coke. It had ice in it. They had two glasses to use as a makeshift mixer. So, they were only lacking an olive to make my martini. Oh yes, they were also lacking the most important ingredients of all- knowledge and desire.I give the Thunder Mountain Line two stars, because the ride itself was fun and scenic. I’ll never buy an executive class ticket again though. Keep the two crackers and feed me first for less money!They did make an effort to make it up to me though. They comped me two executive tickets. I made the reservation. When we arrived we were told that our reservation was cancelled. They put us in first class, because they had sold our executive class seats. Thanks for trying anyway. My rating stands.

  2. admin

    0.0
    Your rating:

    To be fair I want to say right off that I work there, and have since 2010.Since then we have done some major upgrades on the cars and venues, and offer different routes as well.Unfortunatley, it is hard for folks to leave a review when they are happy, seems to only work when they are unsatified. With that being said, I encourage you to veiw our reviews on Trip Advisor and Facebook to get a real feel for our company. I am currently in the process of working with google to make sure our satisfied and happy customers have an easier way to leave their reviews as well .here a few recent ones from Trip Advisor“Fun holiday outing for the kids”5 of 5 starsReviewed December 3, 2013 via mobileWe rode on the Santa Express and the staff was very kind and helpful. Seeing Santa was a big hit and Mrs. Claus was pleasant and funny. We rode in first class and there were cookies provided and you also have the options of ordering other foods and drinks including adult beverages. The trip was 1.5 hours including a 30…More Was this review helpful?YesProblem with this review? Phil SNevadaSenior Reviewer8 reviews 8 reviewsReviews in 5 cities Reviews in 5 cities12 helpful votes 12 helpful votes“Live Mystery Dinner Theater”5 of 5 starsReviewed October 27, 2013Great relaxing trip along the river, with a really good dinner and a “who dunit” live theater. The service was excellent and the staff were ther for what ever we needed.Was this review helpful?YesProblem with this review? goldilocks42Boise, IDReviewer3 reviews 3 reviewsReviews in 3 cities Reviews in 3 cities3 helpful votes 3 helpful votes“Wild West Dinner”5 of 5 starsReviewed September 15, 2013We had a adult group birthday party on board the train and while the trip wasn’t perfect it came together as one of the best events were have ever had. We had some air conditioner problems but the gentleman who took care of our car did everything he could to fix the problem as quickly as he could. Everyone did…More Was this review helpful?YesProblem with this review? Lesie HBoise, IdahoReviewer4 reviews 4 reviewsReviews in 2 cities Reviews in 2 cities1 helpful vote 1 helpful vote“Wild West Train Ride”5 of 5 starsReviewed August 22, 2013WONDERFUL!! The skit was well done. Fun for all ages. They would repeat the lines for the other half of the open car passengers. (We could not hear the story due to the wind and train noise since we were in the open, covered car.) When it became to warm, we could go inside an air-conditioned car. The actors spent…More Was this review helpful?YesProblem with this review?See all 3 reviews by Lesie H for Horseshoe BendLesie H has 1 more review of Thunder Mountain Line

  3. admin

    0.0
    Your rating:

    Not worth the cash, we took the family on Mothers Day, people are very nice, vending prices are reasonable but for the price of the tickets i can think of a thousand better ways to spend the money. I wish they would have a train that goes half the distance for half the price- i would’ve been much happier with that. If you are considering taking the train i’d recommend rolling your windows down and driving up to horse bend. Its exactly they same scenary minus a couple train horns. We took our 1 year old, 2 year old, and four year- they charge us an infant rate for the one year old and two year old- really??? Disneyland doesnt even do that. Not again.

  4. admin

    0.0
    Your rating:

    We are very disappointed in the pumpkin liner. We thought the tickets where priced extremely high but figured it would be a fun/enjoyable outing with our 2 year old son (thank goodness he was free). He loves trains so the high price was justified. However, even our son seemed disappointed. No outside food or drink is allowed so plan on spending at least an extra 20$. They don’t even offer complimentary water. When we got to the “pumpkin patch” a good percentage of them where rotten with white mold growing on the bottoms. The advertised “Junior Engineer Day” was nothing more than meeting the conductor, whom was extremely nice. Needless to say, we will save our money and enjoy an actual pumpkin patch along with reasonably priced entertainment for our harvest season!