1. admin

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    We searched online for ticket prices so we would have an idea of what we were gonna spend going into it. After we paid $10 for parking (you have to, there’s no other option unless you want to take a cab or hotel shuttle), we find out at the ticket counter that the prices online, although fair for any major theme price as adult prices, were actually “children’s prices”, which was never specified on the website. The website also never specified the mandatory additional $10 for parking. They wanted to charge us $100.50 for 2 adults for entrance into a theme park that looked trashy, dirty, and sub par. You have to pay for both the theme park rides and water park rides, even if you only plan to attend one or the other. We didn’t even get a refund for parking after we decided to leave. This place is obviously desperate to make money…otherwise they would never charge people these ridiculous prices. I was so disgusted and disappointed with the entire experience. Don’t waste your time…seriously! We had more fun at the petting zoo:(

  2. admin

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    We visited this park on June 23rd, 2014. The park is laid out very well for the ticket price it was a good deal. Service from the staff was awful… Here are the following situations that happened.1. When we first arrived and went through the gate I asked a staff person is there a map since this is our first time here. I was told “If you can read there a map straight ahead.2. Next after getting our items into the locker we went over to the wave pool area. The life guards was all looking around and I asked one if you are aloud to talk to me can you please tell me where the blue large slide is. I can’t talk to you replied the lady guard.3. My family and I ventured over to the tube ride. Since there were five of us and only 4 tubes go down. We were waiting for my granddaughter to come down, when a life guard screamed at us “GET OUTOF THE POOL NOW”. We moved out and stood on the stairs with water and held our tubes so we would not miss her. Once again the guard yelled,” GET OUT AND PUT UP YOUR TUBE.” 4. Later we went to eat. The pizza was ok, however chicken wings were cold and I was not about to eat them. The staff member stated “No they are not we just got them out” I said then you touch them.She said” Oh they are really cold so I guess you want you money back?” I said “YES” She said then showed me a receipt. I had to go and locate my family get the receipt and return.5. Later we decided to ride a different tube ride. No one wanted to go down in the red tube slide. The guard stated, “OK we can wait up here but no one goes down until one of you go down the red one.”We were held up while the guard below blow his whistle until I thought he would run out of breathe.Finally a man said I will go down it. 6. We asked several different staff members how to get to certain areas of the park and were told either, “I DON”T KNOW, or GO FIND A MAP AND FOLLOW DIRECTIONS.”7. The beer garden was another disaster. 8. My granddaughter wanted an air brush tattoo. Once she decided we approached the staff member and gave me the item # and the drawer #. He pulled out the drawer laid it on the counter and said,” If you find it I will up it on her”. We search the entire box and located the one she wanted.He put it on her. He did not give any instructions on how to preserve it. My granddaughter said “thank you.” The staff member never said a word.I finally said do we have something on us that states ‘BE HATEFUL WE LOVE IT”.The staff member laughed…I suggest that you hire adults who have manners. The kids and/or young teens that you have working not only don’t care they are rude and crude.I pray the rest of the folks in Hot Springs are not like the people here.Very disgustedPam CauseyGranbury, TX

  3. admin

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    The only thing I would have changed is the weather. It rained off and on all day but it was a great day nonetheless, especially since my husband and I got to see Daughtry! We got third row tickets; great birthday trip!

  4. admin

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    Obnoxious teen employees with zero ability to resolve problems

  5. admin

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    Most awesome place I have been in years recommended for all ages over priced though really big and crowded on the weekends and during the concert season very crowded