1. admin

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    My children loved it; my experience was that the music was ridiculously loud and the teenage staff was disinterested in the safety of children. In the foam pit area, where children and teens were doing back flips, potentially onto others below, the teen “monitoring” the area actually pulled the brim of his hat down over his eyes and took a little cat nap. That was until the cute female teen came to jump and then he was more concerned with “spotting” her and flirting and never once glanced at the high jump off area. It is not a place I would describe as family fun, but was more geared towards teens and up. Your children will have fun, mine are begging to go back, but please keep a close eye on them. I was very excited and it was disappointing that Cloud 9 missed the “family” mark for me.

  2. admin

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    Love Cloud9, My children are 11 and 15, they are experienced jumpers (and a variety of other tricks too)! This is a great place to get some not so passive exercise and have fun all at the same time. Fill out the needed paperwork online before coming in, understand that on busy days, like Saturday, they will sell out! This is for every ones safety. This is not a place to bring children under the age of three, too dangerous.

  3. admin

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    I have been to Cloud 9 on two occasions. First was in January for my son’s birthday and it was a success. My best friend then had her party there tonight for her son. Tonight’s experience was quite the opposite. The customer service was absolutely horrific. The teenager behind the counter was rude and very sarcastic. We asked to speak to a manager and were denied. After tracking down a manager ourselves, the problem was still not handled. They have a great concept, but the management needs help in customer service. The check-in process for multiple children leaves much to be desired. For a group outing, this is not the place.

  4. admin

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    I absolutely LOVE this place!! You can buy tickets for ‘air time’ 1 or 2 hours at a time. I went here recently with friends and had a blast! Once you get on the trampolines and jump around, you feel instantly young again 🙂 They have obsticles at different locations in the facility like the foam pit or dodgeball area…After 1 hour of doing this, you stop and get a drink or take a break and you feel like you had a workout. It’s a wonderful feeling, you never know you’re actively doing quite a bit of cardio until you’re done.I’m definitely going here again!!

  5. admin

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    WARNING: ONLINE RESERVATIONS CANNOT BE RESCHEDULED. I made reservations for a party of 6 for a Saturday afternoon. A few days later, I needed to add a seventh person to our party. Because our flight time was sold out, I called to reschedule for a later time when all seven of us could jump together. I was told that our reservation could not be changed, even though there was space available later in the day, because they “cannot access the system” for online reservations. They can only change reservations made over the phone. However, reservations for parties with fewer than ten people can only be made online.Unfortunately, we have not yet had a chance to jump. We were very much looking forward to celebrating my son’s birthday at Cloud9, but now it seems that one of us will have to sit on the sidelines and watch instead of jump with the others.To me, this is unacceptable customer service, and I would hesitate to return after this.