1. admin

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    Your rating:

    We stayed there 2 nights and I was so happy to finally go back home.”Hotel” was dirty and nasty. Looks very old. As soon as we got there i noticed that we had no more toilet paper, so I called the front desk and they had someone bring it up right away.We had a hard trouble sleeping with the A/C right next to the bed, carpets were dirty and stained. The outdoor pool by the lobby had some sort of mold, ew.The man that works at the bar/grille at the indoor pool was very rude. We went down for a swim at about 10:00 pm and by 10:30 he had already shut off the water that runs through the slides. At around 10:30 he was telling me to get out, since the pool closes at 11:00 pm I told the kids to stay in there. Again, he then seemed to shout ” Alright guys lets go” at this point I was fed up. Terrible, terrible service. Our sheets had holes in them and cigarette burns. I don’t plan on staying here ever again.

  2. admin

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    Your rating:

    Great hotel! Moved here after a horrible night down the street. We were in a King Neptune whirlpool suite. It was a little noisy by the elevator but nothing we couldn’t handle. Everything was clean. Sheets were nice with comfy mattress. Will return!

  3. admin

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    Your rating:

    this hotel was all in all great! I was alittle leary of some of the reviews I read online, but after speaking to the very helpful desk girl Alyssa she put my worries @ ease. this hotel is located right in the middle of the dells, close to everything! it was clean & bed bug free-that’s a huge plus in my book!! the rooms were nice, if you have a favorite pillow @ home bring it, their pillows are extra soft. a lot of ppl complained about the condition of the sheets. ours were really fine, there was one tiny hole in ours but, they will glady send you new ones if you request. the other complaint was stains on the carpet or chairs- ours did have some. im sure they did their best to get them out-what can you do when people chew gum & let it get ground into the carpet? the price is excellent & you get free passes to chula vista water park (which is about a 15 min drive) in the summertime I was told they also give free tix to noahs ark -which is within walking distance. the pool & small slides are great for kids 10 & under. my son is 7 & had a great time. they keep the pool open late & arcade, which is nice. the only complaint about the pool is the water was very cold in the basketball pool upstairs one day, but the next day it was warmer. everything else was warm. request a room on the 4th floor, same floor as larger pool & arcade. I would definitely stay here again !

  4. admin

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    Your rating:

    Horrible place. Everything is old, no entertainment except couple tiny pools, shower didn’t work, a couch with huge holes in it, dirty carpet, bad breakfast etc. And one more thing – Who places a bed right in front of AC unit so the ice cold air blows in head and body?

  5. admin

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    Your rating:

    Terrible! One hour before checkout, my husband was taking our belongings out to the car while the rest of us were swimming. When coming back to the room my husband opened our room with a key and caught a housekeeper in our room within hands reach from my purse which he had zipped closed 10 minutes earlier prior to leaving the room. My purse was now opened. She made a beeline out of the room. We spoke with the general manager. The general manager did not discipline this person stating we had no proof and that it is “normal” for a housekeeper to be cleaning the rooms with the door closed without a cart near the room. They also apparently do not necessarily have cleaning supplies or linen with them when they are supposedly “cleaning” a room one hour prior to checkout. DO NOT STAY HERE! YOU HAVE BEEN WARNED!