1. admin

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    We went to a baby swim class and the instructor was so-so. She was just a kid and likely wasn’t taught how to teach the class. We decided to give it another shot since we had signed up for 8 classes. 30 minutes before the next class we were called and told it was cancelled in a message. I almost didn’t call back and simply turned the car around (since we were already on our way) but decided I should call and ask why it was cancelled so close to the time of the class. I was told that 2 out of the 3 parents called to complain, it wasn’t what they expected. That is when I realized they weren’t calling to cancel this weeks class as she had portrayed but ALL the classes. There was no mention of this in the message I received, if I had not called back I would have gone the next week! I was told I would receive my money back for the class and to expect it in the mail in the next 2 weeks (that was over a month ago, still no check). I also requested that Julia (I was told she was the manager) call me to discuss how poorly this was handled. Surely, they knew more than 30 minutes before it would be cancelled and if they did not then the instructor was there and they should have offered my child her swim class and then offered to move her to a different class. I wouldn’t be quick to tell people others complained, it would have been much smarter to continue with my child’s lesson. As stated, I wasn’t impressed either, but they are just babies and I didn’t really know what to expect. Maybe moving her to a different teacher would have helped and we would have continued. They also only wanted to give us a partial refund, charging us for the first class, I explained how we were already in the car with a kid in a swimsuit going to her second lesson and that it was very rude and inconvenient to cancel now so I expected a full refund. After being on hold for 15 minutes, they agreed and also agreed that Julia would call me. Still no check and still no call from Julia… I wonder how many more times I will have to call back until I get this resolved. It may be a cheaper center, but it is worth it to spend more elsewhere since you get nothing for the dollars spent at this facility.

  2. admin

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    We signed out daughter up for the parent/tot class. The first class our instructor called in sick and they gave us free time, but still charged us. The next 3 classes were cancelled an hour or two before class was scheduled, due to no instructor. Not sure what the point of offering a class with no instructor is??? The class pool is tiny. And the one free swim we did have there was about 50 other people in the pool. So I could not even here my daughter speaking to me. We chose this pool instead of an outdoor pool so it would not be so hot, not class cancelled if it was raining, but its Super hot in the class room and so much chlorine it burned her skin and gave her rashes. I would not suggest this pool to anyone.

  3. admin

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    This is my 2nd favorite pool it has swim meets on saturdays allthe time they have 10 lanes for swiming plus a smaller pool

  4. admin

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    There are three pools. Instructional pool is 3ft and it is for starters and instruction classes. Anyone can go and swim when its open for all. Water has lot of chlorine and is warm. It is in a closed room so it is not very pleasant inside. Program pool is big, 4-7ft deep. Three lanes are reserved for lap swim and others are open for all. When there is a swim class or lesson some lanes are reserved. Competition, 7-12ft is reserved for lessons and classes but if it is free anyone can swim. It is the biggest pool. The atmosphere in two big pools is comfartable and pleasing. The pools are located indoors so they are open regardless of weather (rain or thunder). The water and pool surroundings are always clean. The bathroooms are clean. The lifeguards are young and friendly. I am taking my kids for two years and we enjoy there and they became swimmers in TAC. My kids swim on their own. The timings are very convenient so we have no problem finding a free lane. We use family pass and the fee is very reasonable without any extra charges. This is a PLUS and hope stays this way as more people will use the facility.

  5. admin

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    The TAC facilities are great. They have an instructional pool just for youngsters. My only issue is you could be assigned an instructor that may not be as good as others. My 5 year old daughter had a very young instructor and seemed to just hold the kids up and told them to kick then moved on to the next child. He did this for 7 classes. On the 8th and final class he was replaced by an older instructor to had the children push off the wall and actually swim to her. I was VERY impressed with her training methods. Felt a bit cheated that we wasted 7 sessions. I think if the old instructor was there for all 8 sessions my daughter would be able to swim or atleast more confident in water. She is now 6 and I am signing her up again. If the first session does not go the way I think it should I will pull her ask and get refund.