jessica gregoire 3 years ago 0.0 Your rating: My husband and I along with our children, flew in from another country to spend our last week with our oldest son who will be leaving for boot camp with the US marines shortly. We rented a van (only my husband was registered to drive) and drove over an hour to the salt river recreation park on July 17 2014 at 12:50 pm. The plan was that he would drop off my 11 yr old daughter, 17 yr old son along with myself and pick us up at 7 pm. Upon arrival we were informed that because my husband and six yr old brought us and stepped foot on their property we would not be allowed to tube. We stated that my daughter and husband were only dropping us off as we rented the van that only he could drive, but the senior staff rudely informed us that this was their policy and they were not going to change it. They were completely heartless, rude and offered no apology for the fact that their website had no mention of this policy. We will never know what fun we could have had but were very disappointed with the staffs response. At no place on their web site does it state that tubers will be denied if they are dropped off or have someone under 8 yrs old in their car on their property. Yes we knew she could not tube and had no plans of even having her stay. The staff were completely unworkable and even admitted that this is not stated anywhere on their web site. As bad as this is I would have appreciated them saying,” We are sorry you drove all this way but come back tomorrow and ask for me and I will give you a deal as this was not your fault.” This would have been true customer service even in a hard situation.