Tours

Pacific Spirit Tours Vancouver

Where is it at?

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Pacific Spirit Tours
204 1161 Melville Street
Vancouver
BC
V6E2X7
Tel: 604-803-1524

Where are we going today?

Discover Vancouver Island on one of our unique scenic tours.
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What people are saying?

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    The resort is beautiful and the lagoon in front one of the best places to swim in Rarotonga, but the staff were awful. They were unfriendly and unhelpful. When we asked them questions they acted shocked to be talked to. Their response was usually that they did not know. Often they would not listen to the question asked and would answer generically.

    It's a lovely resort and I the rooms are nice, but if you go, do not expect good customer service.

    Also, the food was terrible.

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    We stayed at the resort for 6 nights, but overall it was quite average. The resort itself was quite large, and had a lot of facilities such as kayaks and snorkel equipment available for free, yet when you want to hire a bicycle it will cost $10 each, which is quite inconsistent and rough, even more-so considering the bicycles were in quite poor condition. The resort was a little run down, but can see that they're trying to paint-it-up and make it more welcoming. The rooms were quite nice in general, but had terrible lighting.

    The food was tasty...Read More

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    My family is from Hawaii and my father used to Manage the Rarotongan Hotel in the early 80's. I went to school at Avatea Elementary School, which I don't see on the google maps. This is by far the most beautiful place I have ever been and the people are amazing. Growing up in Hawaii to compare it with the Island life isn't too different but the amount of foot traffic is the difference. This is a small island (32 sq miles big). But when you are there enjoying the small things in life it turns out to be the biggest place in the world.

    If you...Read More

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    This was a typical resort style venue with staff who had poor local knowledge. If you want a resort holiday, this is one of your few chances on the island, but if you want a real local experience and personal service, stay at any of the smaller and more boutique premises.

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    Hey this is in the wrong location.. Can you please put it on the correct location.

Submit a review

by Michael Watson

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We stayed at the resort for 6 nights, but overall it was quite average. The resort itself was quite large, and had a lot of facilities such as kayaks and snorkel equipment available for free, yet when you want to hire a bicycle it will cost $10 each, which is quite inconsistent and rough, even more-so considering the bicycles were in quite poor condition. The resort was a little run down, but can see that they're trying to paint-it-up and make it more welcoming. The rooms were quite nice in general, but had terrible lighting.

The food was tasty and well priced, but were very slow to arrive - waiting about an hour on average. The breakfasts were hit-and-miss - there was only full cream milk available, so we couldn't eat the cereals, and the danishes were only available for the first day - never again to return for the remaining days. You always had to guess which jams would be available on the day, as they always seemed to run out, and the coffee was the worst I've ever tasted. So, breakfasts were just toast for us.

Several of the resort facilities were never open - there appeared to be a restaurant upstairs which I think was being redone - and there was an ice cream shop or something which I would have loved to have attended, but it was always closed.

The biggest letdown was the staff - there simply wasn't enough of them. There was only ever 1 staff member behind the bar, and as many people were ordering cocktails, it meant that we would have to wait about 30 minutes every time to be served. It actually became a running joke for our family group, that we'd have to order 3 drinks at a time, and 30 minutes before we wanted them, just so they'd be ready for us. This lack of staff baffles me, as they could be making so much money here - just 1 or 2 drinks would pay for the extra staff member for the hour - and the patrons would be served efficiently. It wasn't only us getting annoyed by this - the number of people who simply gave up waiting was overwhelming. To top it off, whenever you ordered a can of soft drink, they pulled a hot one that was sitting on the bench, so you could never drink it straight away. They did supply a glass of ice, but the ice and glass were always dirty with bits of leaves and things in it. Not sure why its so hard for them to simply get the drinks from the fridge - they're right there.

The reception staff were lovely and attentive, but the restaurant staffing issues echoed the bar staff problems, and the room attendants were both rude and slack - they didn't have our room ready for the 2pm check-in when we first arrived, and every day since they only appeared to spend about 5 minutes making the bed and nothing else - the floors were never swept, for example. Oh, and the beds were uncomfortable and had some kind of plastic or something on them, so every move you made would wake up the other person in bed with you.

The location was nice though, sitting on a beach that was clean and beautiful. The water was crystal clear, and snorkeling out from the beach you could see many fish of varying colors. The stay was reasonably priced, but the resort is pretty much on the opposite side of the island to the main town center, so it takes 20 minutes each way to get there.

Overall the resort was nice, but the staffing issues made it a bad experience. Something fundamental that the resort should supply is prompt food and drinks, and friendly efficient staff, but this was all non-existent. It was very disappointing, and if the staff were to have simply been doubled, it would have turned this review from 2 stars to 4 instantly.

If I ever return to the Cook Islands, which were very nice, I would be trying a different resort in preference. Sorry, but I can't recommend this resort at all.

by A Google User

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My family is from Hawaii and my father used to Manage the Rarotongan Hotel in the early 80's. I went to school at Avatea Elementary School, which I don't see on the google maps. This is by far the most beautiful place I have ever been and the people are amazing. Growing up in Hawaii to compare it with the Island life isn't too different but the amount of foot traffic is the difference. This is a small island (32 sq miles big). But when you are there enjoying the small things in life it turns out to be the biggest place in the world.

If you are thinking of cost/value this is it. Tahiti is nice but they are very similar to this place.....Tahiti is a french colony and Rarotonga is a British Colony the cost differences are pretty big with Rarotonga giving you more for your dollar. Asking about this hotel is the same as asking about the people. The people who live here work here and they bring the charm and island vibe with them.

I wish everyone could have a chance to go here.

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