1. admin

    0.0
    Your rating:

    Would be an amazing spot if they would actually keep the big kids out of the little kids area so us parents and toddlers wouldn’t get mauled over, or dig through our bags like criminals before we went in or allow over capacity just to make money…

  2. admin

    0.0
    Your rating:

    I’m giving BREC’s Liberty Lagoon 1 star, only because I cannot give it 0. The entire experience was far below my expectations for a BREC park. The food was disgusting, the service was poor and it was overcrowded and chaotic. There were several lifeguards spread throughout the facility but they were aloof and did nothing to maintain control or enforce rules. To top it all off, there was an incident when my 4 year old son cut line for the kiddie slide. He was already setting on the top of the slide when the male lifeguard snatched him up by the arm with one hand and pulled him up out of the slide and into the air, scarring him and causing him to drop his goggles. When my mother confronted him about it, he started yelling at her and saying that “he (my son) shouldn’t have broken the rules”. I contacted management, they gave me the phone number to the corporate office…I called corporate, they said someone would call me back. So, I went to the corporate office where I spoke to someone who is part of the Liberty Lagoon management team (I’m assuming, he didn’t really say what his “title” was). He offered a weak apology, told me he would “watch the tape” and then enthusiastically gushed about the mermaid who was going to be at the park on Monday (as if I would attend, after what happened). Overall, I got the feeling from both Management and BREC that my concerns weren’t anything to be alarmed about. There was no sincere apology, no sense of empathy; no indication that anything that happened during my visit (bad service, lifeguards not paying attention and letting people break the rules, A LIFEGUARD PUTTING HIS HANDS ON MY CHILD) were unacceptable or out of the ordinary for BREC’s Liberty Lagoon. I will never visit this park, again and I urge anyone who is reading this review not to, either. If you want a better experience, you can visit Aqua Pards in Denham Springs. It’s priced similarly but everyone is friendly, the park is facilitated better, the concessions are A MILLION TIMES better (they even have a sno cone shack! Yummy!). It is a tad smaller than Liberty Lagoon but it is so much more fun that this park and it’s worth it!

    Let me just say here (about the incident with my son) that I am not writing this review because I’m angry that my kid got in trouble. My son was breaking the rules, I was watching when it happened, and I disciplined him for it. I would not have been angry at the lifeguard for telling me that he couldn’t go down the slide anymore. More so, if he had picked my son up with 2 hands and handled him with care, I would not be angry but lifeguards in places like this one have a responsibility to facilitate safety and control, not to man-handle little kids.