1. admin

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    Braeden

  2. admin

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    Poor customer service. They don’t care about your children nor do they monitor well the kids that are in the bounce houses. My 3 year old was sliding down a large slide. No staff were monitoring the immediate area, meaning they were not in the bouce house. A “big kid” probably 90 pounds or so did not wait for my 3 year old toddler to move but JUMPED down the slide, landed on her leg AND SNAPPED BOTH OF HER BONES in the lower leg. She was sobbing that she was hurt. I took her and my son to the front desk to let them know we were going to the hospital. I asked if I should fill out an incident report and was told, “NOPE”. I insisted that they take my name at least. Then I spent another couple of minutes waiting for these teenagers who are running the place to check me out (I can’t make this stuff up). Finally I told them I was leaving and taking my daughter to the hospital. As I stated, she has a broken leg and will be casted for 8 weeks!! Lots of fun to have a cast on a 3 year old. The following day I called Jump Club to follow up with them that my daughter had a significant injury. I AM NOT someone who is looking to sue or even ask them to make the co-payments I incurred from their lack of appropraitely trained staff (or maybe staff who care). All I wanted was a simple, “I am so sorry that happened.” What I got was, “You signed a waiver and so we are not responsible for your child. You are.” My response was that I , as an adult am not allowed in the bounce house and since THEY WERE NOT in there either, they should relook at their system of monitoring safety. Again, all I wanted was a real apology and what I got was, “Not my problem, you signed a waiver when you came the first time over a year ago. You signed off your rights to an apology then.” In addition, the girl on the phone who was not even in the area at the time of the incident told me she “heard that your daughter was trying to climb up the slide and so she was in the way of the next kid going down the slide”. WHAT AN INSULT!!!!!!!!!!!!!! It is a tall slide, maybe 15 feet high, child in socks and NO railings on the slide. Completely ridiculous allegation!!! I would not recommend this facility. I am disappointed in the response I got from the staff at this club. Beware…..They only care about lining their pockets and they will blame you for anything that happens to your child!!!!!!!! I went to Bouce It Out for a birthday party the very next week (very hesitant to bring my kids) and the staff there were very caring and interactive with my kids. Still leary of all bounce houses but would definately say, STAY AWAY from Jump Club!

  3. admin

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    There are two bounce places in Rochester, Bounce It Out and Jump Club. Bounce It Out is bigger with more bounce houses. Jump Club has just four, but its shoe and coat area, toddler area and snack bar are FAR FAR superior to Bounce It Out. Bounce It Out is large and loud, and in my time there, the staff was distracted by cell phones and personal conversations. Their snack bar was limited to the very basics of junk food. The Jump Club was a far quieter, classier, cleaner location with juice and PB&J on the menu with other healthier food and snack options. I liked that the middle of the room was open so parents could sit and watch their children from a central location. My 4-year-old was not the least bit hampered by only having four bouncers to climb on and LOVED the climbing slides. There is one fault: There is no bouncer for younger children, something that very much frustrated my very active 2-year-old. All of the bottom slide steps were just out of her reach. Even having one small, plain bouncer would have gone a long way toward making it a better experience for her. So, if you have children over 3, it’s PERFECT! For younger children, you might have to make do with Bounce It Out.

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    It is like Bonce-it-out.

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