1. admin

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    This review is for the Pumpkin Festival 2014I am writing this as a warning to fellow parents as I could not find a single negative comment regarding Heber Valley Historic Railroad.Original Website Description that was changed since I bought tickets:”You and your kids will enjoy our annual Pumpkin Festival trains. Your ticket includes a short 40 minute train ride where you will be entertained on board by costumed entertainers! You’ll also get to sample a pumpkin cookie. At the depot you can take a trip through our (family friendly) haunted car, and then get a Halloween sticker or temporary tattoo. And of course you also get to select a pumpkin from our Pumpkin Patch and take it home with you! Additional food and snacks will be available for purchase at the depot and in the concession car.”I spent almost $100 to take my 4 children to the Pumpkin Festival on October 11, 2014. That’s not to mention the 3 hour round trip car ride to get there. I had high hopes with it being titled a “Pumpkin Festival”. Tickets for this day sold out a few weeks before going so I was happy I bought them a month ahead of time. The week before their tickets went on groupon for half price but of course being sold out I couldn’t switch my tickets out.1. The pumpkins were in a stationary old train car with one entrance/exit and a long line. Once inside the small car we found poor quality small pumpkins laid on the floor to fight over. 2. The haunted car was in a larger stationary train car with little more than a fog machine and some cardboard cut outs that listed RIP. 3. The Train ride was 30 minutes round trip with the majority of the trip being a wait for the diesel locomotive to switch to opposite ends of the cars to return. While waiting 15 minutes in the uncomfortable seats with little space in the non-ventilated train car my son dropped a Halloween prop out the window. I was baffled to find myself locked in the train car with no one around to open the door for me to get the prop. We sat in the last car which ended up being a huge mistake not knowing that on the return trip the locomotive would move to the front of our car. The entire return trip was parents holding their kids ears while they cried from the constant train horn. The “entertainment” was two girls dressed in black coming into our car with cookies and then for 5 minutes to play Thriller and ask us to dance in the tiny aisles with them. Once we returned they opened the train cars from opposite end to our end one at a time until completely empty which meant we spent another 15 minutes locked in the car waiting to get out.4. There was no concession train car and the depot concessions was a teenager with a table outside with convenience store goodies on it.5. There were no stickers and the temporary tattoo (aka face painting) was one lady fighting with kids lining up from all sides of here. After waiting 15 minutes my son got a red ghost that looked more like a rash on his cheek.I would highly recommend any fellow parents looking to take their kids to this go elsewhere.

  2. admin

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    Saturday Night Provo Canyon Limited ride was very relaxing and you can’t beat the scenery and wildlife. Crew was friendly and professional. Just the right amount of history and information without being intrusive. Great stop at Vivian Park to cool your feet in the river while the crew switched the engine. The kids on the train were having a blast and the atmosphere was great.We will come back in another season to try a dinner ride or specialty trip. The Heber City are is picturesque and fun.

  3. admin

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    the customer service is HORRIBLE. You have to be FBO (FaceBook Official) with them to get tickets. Really?!? I am not a real person standing at the ticket counter with cash???? in order to make me real you need a name, an email address, a zip code …any one in the service industry knows that if your customer says I do not give that info, you say OK and move on. So you if you get upset expect to be threaten with a citation from the sheriff’s office after a removal by force off the premises. I may be loud, but I do not curse, I do not use any foul language I’m just a little hot tempered. So now I have almost 1hr before we board the train, I had read online there is a dino dig for ticket holders. This is mikey mouse stuff: a small sand box with plastic treasures, my little one finds a dino in less than 10 seconds. There are no tools to make pretend, no educative pictures to show the work of real paleontologists, no chart naming the dinosaurs that kids dig up. humm… the website was misleading. now I have to occupy my kids in a hostile surrounding for 59min and 50s…I would not recommend this activity to anyone unless you enjoy a complete strip search and invasion of privacy.

  4. admin

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    Worst customer service ever! I contacted them regarding a deal I received on Groupon, before the conversation started she was a bit rude like I was inconveniencing her. I setup the appointment and before I got off the phone I mentioned in passing that I was going to use the application to show the groupon (as stated directly on the groupon vouchers) she became ever worse and said we will not accept your phone copy, I told her I am unable to get access to a printer and she said that there is no other way even if it says you can. I told her I will cancel my appointment and refund my purchase she said fine and hung up.Completely rude.Sent an email to their contact on their site, we will see what happens but I can only imagine.

  5. admin

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    Attended the Dinasaur Train where we expected multiple people in dinasaur costumes. All it was, was one high school student who thought it was a joke visting each car of the train for less than an eighth of the time. The advertised time of the ride was nearly half of what it really was. The dinosaur was then rushed off the train afterwards for their break with no time to take pictures with the kids.