1. admin

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    After 14+ year of going to Cool Beans: Tonight, I was confronted by a very rude manager at Cool Beans name Shannon. There was a lighting storm so I moved away from the window. I worked a number of years in law enforcement and have a habit of siting with my back against the wall and observe my surroundings. I got my coffee and like I always do quietly listen to my training material and read my books. I do not play game or make loud noises. I respect other people and do not cause any disturbance. I had moved the table 6 to 8 inch away from the wall. The manager wanted everyone in the building to know she was the boss and think the manager title has went straight to her head. I graduated from USC in 2004 and have not been going as often. Shannon stated that she knew me but could not tell me my name or describe me as she implied. I strongly believe that she has me confused with one of the other 30,000 student at USC. I am 41 not a 18 immature adult. I have a purpose when I do go to Cool Beans. I always clean up and ensure that I put everything back as normal. She spoke every loudly and ensure I heard her tell the workers that if HE give you any trouble, call me immediately. I was like excuse me? You are trying to start an argument and you looking for reasons to start something. She went out of her way to be rude and disrespectful. She continuously raised her voice, which I found to be disrespectful. She definitely made me not feel welcome at Cool Bean. She threw in my face that you know the owner, which I have spoken to her in the past and has been many years ago. (Star Buck Coffee is Cheaper than Cool Bean & Better Customer friendly).I have never been treated like this a place that was suppose to be customer friendly and make you feel welcome. I guess not visiting Cool Bean any more since I will get treated like crap. This was done in front of the worker, which can conclude that you can treat me like crap. I packed up and left before after she had made me feel like I did a worst offense when I was studying for my CPA exam for Monday. I would NOT recommend visiting Cool Bean with Shannon as the manager and WILL Not be visiting anytime soon. There are too many Star Bucks, Panera Bread, Café Strudel and other places that I have been visiting that has treated me with respect and NOT trying to push buttons. If she wants to debate or start an argument, USC has a Lawyer school to get some practice. I wanted to talk with the owner but Shannon was not going to allow me to speak to the owner nor will my message get to the owner. I was told the owner will not be available to end of September and will not give her my cell number. So I hope the message get to her that I was totally humiliated by her manager Shannon. There are proper and improper ways to talking to people. Shannon had a very confrontational attitude from the start as she approached me at the table. I was not loud. I was reading. There was only one other person in the room. There were customer on the other room that heard the manager. The two staff looked like deer in head lights and didn’t know why Shannon was being so rude. They did not want to get involved. Shannon, You do not know me. You can think you do but I believe you have me confused with someone else. You can be Queen B at Cool Beans – that does not pay your salary nor the bills when you run off customers. You can only run off so many customer until Cool Beans will be closed. You definitely did not have self respect, you did not respect your title and you definitely did not have any respect for me. Star Bucks on Gervais, Russell House Book Store, Barnes and Noble ALL ROCK. They are friendly and better Coffee than Cool Beans by far & CHEAPER.

  2. admin

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    Hipster place

  3. admin

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    It’s a cute little coffee shop in prime location near campus, with a nice atmosphere and absolutely fabulous coffee. Cool Beans makes the best lattes in town, bar none.

  4. admin

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    I love the food here, the feeling of having somewhere more local and low key than Starbucks…but their frozen/blended coffee drinks are terrible. Watery, tasteless slush. I am usually a strong, hot coffee kind of girl- so its not a huge deal, but during the summer this will not be my coffee destination. Lunch is great though!

  5. admin

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    Very cool place with a nice atmosphere. Pricing is decent enough, but the service is good.