1. admin

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    Used to be very good a few years ago, but the picture quality has gotten worse over the years. 2D films are too dim, with noticeable flickering in some films/scenes. The image just doesn’t stand out like it used to here. I don’t know why. A problem with their projectors perhaps. Check it out please, Village.Now for the 3D. The 3D here is pretty much unwatchable for the last few years. Too much ghosting. (It’s not just me, the 3D at Knox’s VMAX is much better in comparison). I remember seeing Avatar in 2009 here, and the 3D was perfect. Don’t recall any problems at all. Harry Potter and the Deathly Hallows Part 2 in 3D in 2011 was very good as well. But from, maybe late 2011/early 2012 your 3D projection has been garbage. Hugo’s 3D was almost unbearable. A ridiculous amount of ghosting. The Hobbit: An Unexpected Journey 3D was pretty bad as well. I don’t even bother with Doncaster 3D any more. Get it fixed.

  2. admin

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    I went to see The Martian on October 1st, and there was a fire alarm mid movie and we had to evacuate. It was clear that there was no fire, yet they made us leave anyway. Actually, no one made us leave. The audience had to sit there for a few minutes amidst the loud warning message playing over the movie before figuring out what the hell was going on because there were no ushers to tell us what to do or where to evacuate from. For the first 30 seconds or so many of us thought this was just part of the movie. The staff were nowhere to be seen.After the evacuation, which was clearly a false alarm or something very minor, instead of letting us go back in to finish the film they give us a card and tell us to call some number, force us to leave and come back another time. It being school holidays, the cinemas were packed so basically they sent hundreds of us away without knowing when we will be able to finish our films.I don’t understand how hard it could have been to just have someone by the door to hand out free tickets and give us an apology. But no, we just had to leave in confusion because nobody knew what the hell was going on. It couldn’t have been handled more poorly.I go home and call the number they gave me. After waiting on hold for a while, I finally get to someone, who simply takes my details and session and tells me to expect a call within a few days for my replacement screening. I did not want to wait days before I could get to see the 2nd half of the film so I just went up on got the replacement tickets myself. I told the guy behind the counter that I was one of the ones evacuated. He offered me either a refund or vouchers for the 2 tickets I bought. So absolutely no compensation for the wasted time. I told the guy it was unfair, and he told the manager but they would not give us any compensation. I used the 2 vouchers to book seats for the same session on the next day.So after 2 days later I finally got to see the full film, and this may have to be the last time I go to Village Cinemas Doncaster, if that’s how badly they treat their customers. No compensation whatsoever for my wasted time or the torture of waiting 48 hours to find out whether he escapes Mars or not.This is not the only problem I’ve had with Doncaster though, I’ve also had problems with their projection quality, especially one time earlier this year whilst watching Jupiter Ascending, the movie would literally freeze and the sound would go BRRRRRR. Got no compensation for that either. They just don’t give a crap about us. Another thing is the staff. Where are they? It wasn’t only during the evacuation that they seemed to be absent, it’s been understaffed for years. The lines are often way too long and half the time I go here there is not even an usher at the top of the stairs to check your tickets. People could probably just walk in to get a free movie if they wanted.This cinema has become a joke. This has been my regular cinema for years, but I think it’s time to find a new one. Goodbye, Doncaster.

  3. admin

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    Having organised a girls night to watch the new 50 Shades of Grey movie at Village Cinemas Gold Class, I was highly disappointed to have received such poor service from a particular team member who served us whilst waiting to go into the Cinema. Natalie was extremely rude to my friends and I and went to the point of telling us we couldn’t order a bottle of wine ‘because it would be too much to drink in a movie’ Never have I been told I cannot order a bottle of wine at any establishment especially when it was to be shared among 5 girls. We then waited 45 minutes into the movie to receive our food and drinks. Everyone else around us had theirs within 5 minutes of the movie starting – Having ordered only Popcorn and 4 cocktails I’m not really sure what the hold up was.Not only will I probably not go back to the gold class at Doncaster none of my five friends will return either. Movie was amazing through – Luckily for Mr Grey!

  4. admin

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    One person cleaned the gigantic Vmax cinema, meaning we entered the movie 5 minutes late, toilets smelled like mold, painful lines at the ticket booth, waiting to get our tickets checked and also outside the cinema. Sub-standard projectors left fuzzy text and details reminiscent of the early 90s. This is a terrible cinema, do not recommend.

  5. admin

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    Great place for movies. Has VMax theatre as well as Gold Class. Nice comfy seats. Candy bar located at the front of the cinema near the box office, so buy your nom nom’s before heading up the escalators into the cinemas, else you’ve to come back down again.