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    Thankfully, Phil had shown his true colours prior to our making a booking. I was given one quote over the phone after all details were specified and another via email. When asked simply if there was a reason for the difference and that I was looking forward to hearing from them soon, Phil replied with “use someone else”. I think this reaction was purely due to the fact he was caught out or he simply just carries around a bad attitude. He’s an angry man. For what reason, I am not sure, but I am certainly glad I was prompted to read reviews after his email and found many had the same experience. Anger management maybe?