Where is it at?

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TreeHouse
985 S Rand Rd
Lake Zurich
IL
60047
Tel: (847) 438-8887

Where are we going today?

The TreeHouse is pioneering a new concept called "unplugged" indoor play for children. At the TreeHouse kids don't need noisy arcade games, electronics or flashing lights to have fun. You can expect a fun, active, imagination-filled play experience for you and your kids without any coin-operated machines or video games.
A 7,700-square-foot facility offers children a safe, multi-level climbing structure with swinging bridges, enclosed slides, padded mats and ramps, swings, and soft basketball court. The TreeHouse provides a setting to give parents peace of mind and kids a place to exercise both their bodies and minds.
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What people are saying?

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    Extremely helpful and friendly staff! My son had a wonderful time and the atmosphere was very comfy!

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    NOT ACCEPTING OF CHILDREN WITH SPECIAL NEEDS

    I have a five-year-old son with autism, and we had a terrible experience today at the TreeHouse. The facility was quite full today, and that meant that, as is typical with children, there is a lot of little pushing and jostling for position on the equipment. My son does not always understand the social intent of such contact, and he will usually push back. Not in a hurtful or forceful way, and certainly not hard enough to injure anyone, but he doesn't understand why he is being jostled. Today a group...Read More

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    It's a nice place but very small and not much thinks to do with a toddler that cannot claim by himself.

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    I have a definite "love-hate" relationship with this place... my kids love it and I hate it. There are good and bad things here, and I've probably been at least 15 times so hopefully I can cover everything.

    Good Things-
    My kids like it.
    It's way cleaner than McDonald's play place.
    The food isn't horribly priced and the things I've had are decent. I actually really enjoy the #11 grilled on sourdough.
    Some of the staff are ok... just some though.
    I like that the climbing structure isn't fully enclosed. Those types seem to get WAY hotter (and dirtier)...Read More

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    I hosted my daughter's birthday party at the TreeHouse this past weekend and could not have been happier with the party and particularly the service. I rented the entire facility and was incredibly impressed with Rosie and Richard, our hosts. They set everything up, even took care of setting up and warming up all of the food we had brought for the adults. They kept asking me if there was anything they could do, and made our guests feel welcome and well cared for. They were accommodating whenever I asked for anything i.e. a coffee carafe to be...Read More

Submit a review

by Chris Larson

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NOT ACCEPTING OF CHILDREN WITH SPECIAL NEEDS

I have a five-year-old son with autism, and we had a terrible experience today at the TreeHouse. The facility was quite full today, and that meant that, as is typical with children, there is a lot of little pushing and jostling for position on the equipment. My son does not always understand the social intent of such contact, and he will usually push back. Not in a hurtful or forceful way, and certainly not hard enough to injure anyone, but he doesn't understand why he is being jostled. Today a group of mothers decided to follow my son around and scream at him whenever he had such interactions with other children. When I apologized and informed them of his disability they said "we all have our excuses." When I informed the manager of the mothers' bullying behavior, I was offered a pair of socks so that I could take my son and leave. Not a word was said to the bullying mothers. The manager and these mothers were all aware of my son's autism, and they showed no mercy or understanding. We will not be returning to this facility. I will be telling all of my friends in the autism community to avoid this business.

by Melissa Boos

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I have a definite "love-hate" relationship with this place... my kids love it and I hate it. There are good and bad things here, and I've probably been at least 15 times so hopefully I can cover everything.

Good Things-
My kids like it.
It's way cleaner than McDonald's play place.
The food isn't horribly priced and the things I've had are decent. I actually really enjoy the #11 grilled on sourdough.
Some of the staff are ok... just some though.
I like that the climbing structure isn't fully enclosed. Those types seem to get WAY hotter (and dirtier) and my kids just like this better.
Once in awhile it's really fun going down the slides with my kids.
My kids always seem to make new friends here, even if it's just for the day!
I haven't had a birthday party here, but they do seem to do a good job with those from what I've seen.

The Cons-
It's usually pretty crowded and when it is it REALLY isn't fun being there.
I'm pretty sure 90% of the parents who bring their children here immediately stop paying attention to them once they walk in the door.
The staff don't pay attention to the kids either. They seriously need someone monitoring the play area all the time instead of never like it is right now.
They say no outside food or drink but EVERY time I go I see at least one person bring stuff out of their bag to for their kids to eat. Nobody seems to care but me.
On that note... a LOT of the staff just don't seem to care. It's hard to describe but it's almost a feeling you get talking to them... like somehow your being there is an inconvenience to them.
Someone is almost always getting pushed, hit, or in some other way hurt and nobody usually does anything about it until someone is bawling (many times my own child, which is super fun!)
It doesn't matter what you get to eat, it will ALWAYS take a long time to get to you. Be prepared to wait.
They don't seem to put much CARE into what goes out from their kitchen. At least half the times we get apples I have to re-cut them to ACTUALLY remove the rest of the core.
They don't seem open to suggestions. I had a great suggestion that I think would benefit both them AND their customers but I was definitely given the brush off when I tried to talk to a manager.
When they have birthday parties in the afternoon, I've often see them "reserve" seating for the parties starting HOURS before, often taking up EVERY comfortable seat available. The first few times I obeyed the sign but then I realized what they were doing and decided to ignore it. Now I sit where I want and if they complain I tell them I'd be HAPPY to move when people arrive for the party. Not once have people come before I left.

Hopefully this will give you a better idea of what to expect should you decide to go!

by Gina Cherian

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I hosted my daughter's birthday party at the TreeHouse this past weekend and could not have been happier with the party and particularly the service. I rented the entire facility and was incredibly impressed with Rosie and Richard, our hosts. They set everything up, even took care of setting up and warming up all of the food we had brought for the adults. They kept asking me if there was anything they could do, and made our guests feel welcome and well cared for. They were accommodating whenever I asked for anything i.e. a coffee carafe to be set up, tables to be moved around, etc.. They really wanted to make sure that my husband and I were able to enjoy the party. I have been to a lot of kids birthday parties, and the service here was the best I have ever experienced. I can't tell you how many of our guests said the same thing. The party was worth every penny and you can't beat the convenience of letting the kids run around and play indoors in the middle of winter while the adults sit and chat and relax!

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