Historical Attractions

The Old Post Office Pavillion NW Washington DC

Where is it at?

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The Old Post Office Pavillion
1100 Pennsylvania Ave
NW Washington DC
DC
20004
Tel: 202-606-8691

Where are we going today?

A highlight of a visit to the Old Post Office Pavilion is always a 360-degree picturesque view of Washington. From the observation deck of the 315-foot granite Clock Tower, you can enjoy the city\'s second highest vantage point after the Washington Monument.
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What people are saying?

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    Worst service ever. Stood in a long line at Post Office for 10 minutes until someone said, make sure you have your numbers...I said, number for what? Apparently I'm standing in the Passport line. They have no signage or anyone telling you that BEFORE you waste your time. (I’m pretty sure I’m not the only one, since another customer standing there, said “I know, they don’t even tell you!” He seemed rather irate, little did I know, I was on the same path). Then, I get in the PO line, there is 2 tellers and about 10 of us in line. Teller...Read More

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    Very rude and unfriendly. Asked for help to send a package internationally but was referred to the self-help desk. Explained that I'm a foreigner and would really appreciate some help. Still refused to help and already started talking to somebody else. Ended up going to FedEx on 11th St. It cost a little more but I got all the help I needed and they were very friendly.

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    This is a full-service Post Office. The staff patiently answered my questions before posting my package. I went during lunch hour and was in and out in 15 minutes. The entrance to this Post Office is very nondescript, but it is right on Pennsylvania...and it is NOT the old Post Office Pavilion building. Also, the Google street view is misleading: to find the entrance, continue walking toward 14th St. Cross over 12th St. and it will be on your left.

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    When did I move to Washington D.C.?

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    Went there today and the place is dark. Signs posted on the windows refer folks to the Post Offices at L'Enfant Plaza and 1750 Pennsylvania (both very, very far on foot). There is supposedly a Post Office vehicle that collects already stamped mail, but it departs by 3:30 pm. Why isn't there a temporary substation nearby? Shame on the Post Office.

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by jack washington

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Worst service ever. Stood in a long line at Post Office for 10 minutes until someone said, make sure you have your numbers...I said, number for what? Apparently I'm standing in the Passport line. They have no signage or anyone telling you that BEFORE you waste your time. (I’m pretty sure I’m not the only one, since another customer standing there, said “I know, they don’t even tell you!” He seemed rather irate, little did I know, I was on the same path). Then, I get in the PO line, there is 2 tellers and about 10 of us in line. Teller One, Aja, apparently thinks it's a good time to check out, so she does, and the slowest most no-sense-of -urgency person, Louis- (Clerk 18), is the only one on post. I no kidding stood in line for 30 minutes while Louis helped 2 people. JUST 2 PEOPLE. By now there are people lined up out the door. Some other lady is wandering around behind the counters moving boxes, there are 20-ish counters for service and one attendant and 20+ people in line...and you wonder why the United States Post Office is going out of business...fmpt. I get my turn with Louis, I wanted to send a certified letter, he says, awe, just send it signature confirmation, fine I say, what's the difference? No answer… and apparently he doesn't stock his cubicle with the tools of his trade because he slowly jaunts to the next couple of stalls looking for what I would think would be right in front of him. I don’t know if he did this to help save me $1.22 or because it was easier for him in the long run…I kinda think the latter for some reason. At this point I just wanted to get out of there, didn’t need any PO training. Then to pay, I think, I'll give cash, I never use cash, but in this case, I figured it would be easiest for Old Louis to work with money...of course he doesn't have change, asked me if I had a quarter...I don't, I never carry cash...so, here I am again, waiting while he, no kidding, takes his whole drawer out and lays it on the counter with nothing in it...he again saunters to the next stall and asks the teller if she has a quarter...she doesn't. I mean why the hell would the USPO have change (or forms) ready for their paying customers? He finally finds a roll of quarters and smashes it open and hands me my 14.75, even though he owed me 14.78...guess he made 3 cents off of me, better than waiting while he looked around for pennies. Then he chats for a minute with Aja about some nonsense, which has everyone in line groaning. Louis was completely incompetent, unprofessional and the reason everyone hates the PO. I swear he was TRYING to do a bad job…no shit trying. No one could be that inept…could they? Anyway, stay away, far, far away from the Benjamin Franklin PO in DC…just saying. I even went at 1:30-ish to avoid any big lunch crowd…so much for that brilliant idea. I can’t believe I paid 3 cents for that shit.

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