Jennifer Lauren 2 years ago 0.0 Your rating: We had our daughter’s birthday party at Dreams Playland and ordered all the food from them. We ordered a custom cake with princesses and castle with a clear image showing the design. When we put the order, 14 days in advance, Dreams confirmed with us about the design, price, size and all other details. At our party, Dreams gave us a completely different cake, just a simple square cake with a drawing of castle on it, and charged us full price. We notified Dreams at the moment that this is a wrong cake, but no staff from Dreams paid any attention to this. After the party, we tried to contact Dreams about this issue, they admitted they made a mistake, BUT they refused to give us any refund or apology. Instead, their attitude is very rude and intrusive. They told us since you had your cake time, you have to pay the full price. I got shocked by the way they treat a customer who spent over $1000 for a two-hour party and left a tip over $100. We work very hard for our money. Being asked to pay for something completely nothing related to what we ordered, we don’t feel that’s right. In terms of other aspects of this indoor playground, we had about 40 guests at our party and nobody showed any interest to come back to this place, without knowing this incident. The ‘unlimited pop’ just sit in some jars, without any label or ice. They were sitting there party after party, I didn’t see any staff refresh them. During the party, my guests constantly asked me what is in the jar. They took Sprite for water by mistake several times and gave it to the kids. The coffee machine was broken, no hot water coming from it. I spent quite a bit time trying to fix it, instead of greeting the guests or taking care of my kid. I guess as a customer, when you walk into a place, you have your instinct to know if the owner care about you or not, and that’s why nobody from my party likes this place. I feel bad to waste my money and my guests’ time.