1. admin

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    I called about booking a birthday party. After asking several questions I found out they no longer offer the package I wanted (which was still listed on their page). I was then told we could do a walk-in party and still be able to bring in our cake (great, most places don t if you don t purchase a birthday package). I was told to call ahead to make sure lanes were available, but when I said we d be doing strictly the laser maze and arcade games he said there was no need to call ahead then. What he didn’t tell me is that they are sometimes closed to the public (how would I know this???). We show up for our walk-in party to find they are closed to the public for the next three hours. They gave us 2 for 1 bowling coupons for North Rock lanes (who had a tournament currently going on, so had very limited lanes and they didn’t know the coupons were being handed out). I doubt I ll be returning due to the lack of information resulting in scrambling to have a party and the fact they gave coupons for a place who didn’t even have decent availability for anyone going there (though they were very accommodating to us and had wonderful staff to help our party turn out a success). The staff at The Alley was apologetic (though apologies seemed robotic and insincere), but offered nothing to help us out or give us any incentive to return in the future.

  2. admin

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    What a fun way to spend the day with the family! There are enough activities to keep everyone happy. Our family has so much fun, especially on the go carts and in the laser maze. The Alley has great “all you can play” type packages that make spending the day there fun and reasonably-priced.

  3. admin

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    A certain staff member, Kat “I don’t give out my last name”, “I am the manager, honey” is everything someone in customer service should not be. She was incredibly rude, impatient and condescending. When faced with an issue, she immediately blamed the group of customers, citing several different reasons why they were at fault. There were two officers with the WPD also there at the time, and neither one gave any indication that the crowd was being difficult or unruly. I, nor the ten other people I was with, will be returning.

  4. admin

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    Had my boys bday party back in June, and we were very happy with the final results! Boys loved it and the go karts just topped it off!

  5. admin

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    This place has been a blessing with all of the rain, so I have taken my kids the past 2 weeks on and off and we have had a blast!! The prices are very reasonable and the staff went above and beyond to help my family and I have a great experience!!! Huge Thanks to The Alley and the staff!!!