1. Angela Capio

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    My daughter broke her thumb at their arcade and the manager lied to me when I called to report it. She told me that a manager would call me back in a few days when, in fact, she was the manager. After several failed calls, I had to call the Director of Operations in order to get any assistance whatsoever. The manager of the water resort never said sorry nor did she seem concerned about which machine it was that injured my child. I have never been treated so poorly by any business.I wouldn’t feel safe taking my child there. My daughter regrets ever stepping foot inside Coco Keys.

  2. daisha cook

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    its was amazing great custermer service hotel to stay in breakeast water park at 2 huge water slides 2 medium ones a baby side lazy rivers and more you should go if you never did yall love it a hole lot

  3. Daniel Villar

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    Well I’d read all the reviews and I was so scared to come here but guess what we came here lol and im actually doing this review from their wifi server in the 6 floor …..the room its awesome, great costumer service……the water park is great along with the big outdoor pool……this is my personal opinion…. dont read all the people comments until you try your self im very happy and my family as well, we even planning to come back again soon.

  4. Pavanjit Chhabra

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    The kids had a lot of fun (which they do no matter where they are) but for the adults its a different story. The resort food is over priced. Lockers are high priced. Worst of all NO TOWELS. We were there for 3 hours and the facility had not towels for anyone. They kept saying the towels are being washed and dried, but THREE HOURS!. We finally ended up using paper towels in the showers to dry ourselves. Pathetic.

  5. Christal Evans

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    SO MUCH FUN! My family and I usually vacation at another indoor water park, but this year we wanted to go someplace closer to home. I had booked our stay prior to reading other review, and after I read them, I’ll admit I was nervous, as most of the other reviews weren’t that great. However, I’m wondering if we were even at the same park?? Staff were friendly, rooms were clean. (we had 2 adjoining rooms). Not many ‘rides’ for adults, but hey, it’s a waterpark and we were there for our 4 kids and had a blast, even the 15 yo. Family friendly, fun and clean! We had to call the front desk once b/c our 5 yo locked the bathroom door, and the maintenance man came right away! Within 10 mins. It was a great time! I highly recommend purchasing the breakfast buffet for the next day, because if you pay for it separately it’s a little pricey I think ($15 per person). 4.5 / 5 STARS FOR SURE! =)