1. David White

    0.0
    Your rating:

    Honestly one of the best steam railroads in the United States, there is so much history here, and the locomotives are one of a kind. No where in the country you could find a place like Cass. I would recommend visiting this exciting place for the young, and the old.

  2. Ian Schell

    0.0
    Your rating:

    I appreciate the history surrounding the use of these locomotives, and was pleased with that part of the trip. However, I wish I would have known beforehand just how much coal it takes to make a trip up the mountain. The guides mentioned 4 tons of coal for one trip, which in our case took around 80 people. So just be aware that when you take a trip up to bald knob, your share is about a hundred pounds of coal being burned to make that trip. Had I known, I wouldn’t have contributed to so much pollution. Not to mention, you have to breathe in that pollution billowing from the engines for half the trip when the engines are in front of the cars!

  3. William Keller

    0.0
    Your rating:

    There is no way this is a 4-5 star experience if you aren’t a “VIPP” customer. I pre-ordered tickets exactly one week before our scheduled ride. We were early just like the official Cass website said to be, and we were not even close to having a seat. It was standing room only if you were not a VIPP. For those of us on the train who were not VIPP’s, there were 3 cars on the entire train to choose from, and they were not even grouped near each other. None of the cars were marked, no personnel were helpful in directing us to the “designated” train for the bums who had no VIPP lanyard. Of the 3 cars we were supposed to ride in, one was the bathroom and handicap car w/ very limited seating, the open air car where you could enjoy a nice a coal bath, and a standing room only car – no seats included. Customer service at its best I assure you! 4 hours on this train made you feel more like cattle than people. They should have paid us to endure this ride! While the VIPP’s had larger cars w/ 20-30 people on them, non-VIPP’s had 30-40 people on cars that were smaller than the VIPP cars. This trip was so overbooked it was an outrage! If this happened to be some kind of group trip, we were not warned or informed about it in the least. I never yelp, I’m not a vindictive person and I am really easy going and easy to please. You have to to an ultra horrible job to upset me. So congrats Cass, you did it for me! Moral of the story: find out how to be a VIPP or you are up a creek, and if you read this review, you know which creek I’m talking about.

  4. Mike Wilson

    0.0
    Your rating:

    A great train ride into the WV past. The steam engines, the smell of coal fire and the beautiful scenery all added up to a fantastic experience. The shops have plenty of items to choose from (no model train cars). The restaurant at station wasn’t so great, but the counter had plenty to choose from.

  5. Chuck Burleson

    0.0
    Your rating:

    I’ve ridden trains in many of the fifty states and this is the best of all. The Shay engines are fabulous and the scenery is awesome.