1. Ron McCarty

    0.0
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    Rooms are sub par, if your kids are 8 and under ok, older forget it, waaayyy overpriced, we paid over 300 for a room stayed 4hrs, room smelled like ashtray, decided to leave asked for a refund manager refused gave us 50 bux off..big big mistake Ill never be back..place sux.

  2. Frank Dettmar

    0.0
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    Overall it was an enjoyable stay. The room was not large but had enough room for the 5 of us and was clean which is very important. The water park itself was not as busy as you would think even being on a weekend. It is not as big as some but was enough for our 14, 12 and 10 year olds to enjoy for hours at a time. Most of the lifeguards where attentive, even saw one jump in to rescue a child that was struggling after coming out of one of the tubes. However one seemed to have better things to do and along with his extremely dark sunglasses could not possibly see anything. It was an overcast day and no sun the whole weekend. Restaurants are average however they served a buffet on Saturday night and that is all you could get, was not really worth the $14 price per plate. There are other things to do in the area so even getting tired of water is no problem as you can find something to do. The cost is much lower than many indoor waterparks and is worth the price overall. We are already making plans to go back next summer.

  3. Anne Sharp

    0.0
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    We booked our reservation on Expedia. When we showed up, they stated they did not have our reservation on file and claimed Expedia did not email them the reservation. It was a busy weekend and there were no available rooms in any other hotel in the area. We were 4 hours away from home with a 1 and 3 year old. They did not help us at all with alternative places to stay. We ended up staying at a motel on the side of the road with leaves in the bed and I’m pretty sure a drug dealer next door. It was a nightmare! Then, when we contacted Expedia, they were able to produce the acceptance email from Big Splash which stated they did in fact accept our reservation…they just overbooked.

  4. Kristi Kelty

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    I went with my 7 year old and we had a fantastic time. We got to check in early, had a nice room near the water park, enjoyed the extras that came with the package and felt it was a great value. We can’t wait to go back. I should add that my son has Autism and it was very suitable for him. And the ladies in the restaurant were kind enough to let me take food from the breakfast buffet back to the room for him.

  5. Eliza Erxleben

    0.0
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    This was the WORST experience I’ve ever had in terms of customer service ANYWHERE. I wasn’t a huge fan prior to this, but my 5 year old son seemed to enjoy it so my family and I would visit this park a few times a year. We called in advance for availability and was told there was plenty of room. We drove two hours only to find out that two of the main water slides were not working. We questioned why we were not told this when we called and they had no answer. We were not offered a discount and not even given an apology. I would even go as far as to say the staff were rude. We decided to buy a day pass for my husband and son and not stay the night to avoid a total disappointment for my 5 year old. This cost just over 41 dollars. I took my son into the water park where I was going to sit and read while they played only to be told I needed to pay another $20 to be in park. I explained that I did not plan to swim (I didn’t even have a swimsuit on!) but the woman insisted on me paying. She did give me a refund but was very rude. We even called the General Manager be cause we had such a bad experience and she did nothing. So we wasted an entire day and tank of gas and had a TERRIBLE experience. Their customer service is awful and I will never, ever go back.