1. admin

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    I wish there was a rating below one star, because that is what this establishment and WALTER (manager) deserves. Nathan on the other hand was wonderful! My niece has disabilities, but rides all the time. I was on the phone with this company for 20 minutes explaining my niece’s needs and I was assured those needs would be met. Upon arrival I learned differently. My niece was so excited, she just couldn’t wait! And so was I!! The manager was rude, I explained who I spoke with and the special accommodations I was promised ( a lead for my niece, nothing more). He didn’t believe a word I said. He said he was told nothing about it and HE was the manager!!!! He would not put a person with my niece. I could not ride beside her. However he assured me he would be leading the ride and she would be right behind him, so he would keep an eye on her. Nathan helped my niece on her horse and was great! Walter yelled at him to get that horse moving before my niece, horse or Nathan were ready. Walter did not go on the ride, my niece was listing off the saddle, but I was told not to ride beside her so even I was not allowed to help her. She almost fell off the horse. I stopped the ride and we left. Walter kept telling me this is not a therapeutic stable, good because we didn’t need a therapeutic stable. Walter and the person at the entrance were extremely rude and made sure the ride didn’t happen because of her disabilities. We will be notifying the ADA and hope they come down hard on Walter and his assistant. He should be called Mr Discrimination!!! Please let this company know what you think of this incident!! I too was treated poorly: I have ridden for over 30 years, and NEVER have I been asked to weigh in. I was 2 lbs over their weight limit. The front clerk loudly told Walter about it. (I was so happy everyone on the ride knew my weight) But good old Walter let me ride. That assistant did not agree, but I was still allowed to ride. I would not even recommend this place to my worst enemy. SHAME ON YOU WALTER!!! As it’s said…….Karma is a @$%^h.

  2. admin

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    We recently went on the 2 hour ride through the garden. Hubby and I have little riding experience, so the steep climbs were nerve racking at best. The horse in front of me was having some difficulty navigating, and my horse was getting frustrated with the slow pace. If you have experience riding and are comfortable and trusting of horses, go for it! If not, you might find a walking or driving tour of the garden to be more enjoyable.

  3. admin

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    The manager I spoke to on the phone was Sarah, and she needs to learn what customer service is. She spoke to me like I was an idiot, and flat out rude! I have no horse experience so I was asking her questions and clearly annoying her. I will be driving 30 min out of way to go to a professional stable in woodland park.

  4. admin

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    This was one of the best stables I have been to. The staff are extremely helpful and safety conscience. They provided helmets and performed an adequate safety briefing ahead of time. Additionally, for the first-time riders, they gave ample instructions. The horses were very mild mannered and the trail was well planned.

  5. admin

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    We live in Kansas and have been twice now. Both times we took the two hour ride and they were wonderful!!! Staff is amazing, knowledgeable, and safety-minded. The horses are great and are very well cared for. Will go again!!!