1. Jeannette Desorcy

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    Called December 18/19, 2013 for a gift certificate for Christmas. ‘No problem’ – J will mail it to me that same day – should get it in time for Christmas. Pay with Visa over phone.January 2, 2014: Call J about not receiving certificate. ‘No problem’ – will drop it off at my workplace the next day.January 14, 2014: call in the evening. J out for a couple of hours. Leave a message for J to contact me.January 16, 2014: reach J about certificate – ‘someone else was supposed to have dropped it off. Will now drop it off himself at my workplace tomorrow – will check to see what happened – will call me back. 8 p.m. call to leave a message for J to call me.January 21, 2014: send e-mail requesting certificate or refund. No answer.January 21, 22, 23, 2014: send faxes; do not go throughJanuary 26, 2014: drive all the way out to Vertical Adventures in -43 wind chill weather. Wait and wait to be served. Finally, I am told a manager will come talk to me in 30 seconds. 10 minutes later, track down a manager on the floor.Refund given, no problem. No questions asked. No apologies. No service.Zero interest in regards to ensuring customer satisfaction, or acknowledging customer frustration. UNBELIEVABLE.

  2. kenneth mcnay

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    I enjoyed my visit. I found that this gym is versatile and inspiring. They’ve used space well to provide lots of routes with auto-belay, top-rope, lead, and bouldering options. The experience felt pretty pure. The mural artwork throughout the gym is an added spirit of hometown pride. That is something I’ve not seen at other locations. Music didn’t drown my thoughts; high-powered fans didn’t buzz my senses. I’d love to see more of this gym in all the other places I’ve been to.

  3. Michael Wilton

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    Had a very good experience last time here!

  4. Angela Freeman

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  5. A Google User

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