Things to do for Active Kids

Treego Mactaquac Mactaquac

Where is it at?

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Treego Mactaquac
1439 Route 105
Mactaquac
NB
E6L 1B5
Tel: 506 363 4440

Where are we going today?

TreeGo

Multi level tree canopy adventure course using bridges, ziplines and plenty more.

There are several courses back to back with increasing difficulty and intensity but there's nothing to stop you from doing the lot if you want to!

Kids' course separately for nervier 7 to 13s, with lower level challenges and more attainable triumphs.

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How much does it cost?

  • Adults$31.86
  • Children$17.70 to $26.25
LAST UPDATED 2013

When can we go?

Reservations required.

Any Top Tips?

Be sure and check out their tips before going, it'll help with appropriate attire and some important notes..

What people are saying?

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    Such a fabulous place with Absolutely HORRIBLE customer service!

    We were planning to go and have an awesome family adventure! Of course we did our homework! Read the websites policies and height requirements, call the toll free line, TWICE, to clarify the regulations. We were told all children over eleven who can stand flat foot and reach 5'11" with the tips of the fingers could participate. I called and asked if there was any other specific requirements such as being able to grip at something at 5'11". Was told no , just reach 5'11" on flat foot....Read More

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Submit a review

by Ang Melanson

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Such a fabulous place with Absolutely HORRIBLE customer service!

We were planning to go and have an awesome family adventure! Of course we did our homework! Read the websites policies and height requirements, call the toll free line, TWICE, to clarify the regulations. We were told all children over eleven who can stand flat foot and reach 5'11" with the tips of the fingers could participate. I called and asked if there was any other specific requirements such as being able to grip at something at 5'11". Was told no , just reach 5'11" on flat foot. No problem our youngest reached over 5'11. So we are on our way! An hour an a half drive but we didn't mind because this was going to be awesome family fun!

However, when we arrived there does happen to be more specific requirements. The child must be flat footed against a wall reaching both hands above the head behind the ears. This way with both hands over the head against a wall actually reduces the reach by over an inch resulting in 5'10 and 3/4!
Of course we did not want our child to do a course that could be potential dangerous! That is why we did the homework and called Twice before heading out. We were told by staff (many) that this is a common problem. Another parent who had attended numerous times said this happens frequently, including to her the previous year.

As parents we simply did not want to arrive and have to disappoint our son who was so exited! Two, we would not have made the hour and a half drive that ate up $100 in gas! We called the toll free number to express our disappointed and to suggest a more accurate description on the website and by staff over the phone. We were switched to the owner who was extremely impolite! This was a very simple call that could have been handled easily with a little kindness and compassion! He would not let me finish speaking and kept interrupting with a repetitive answer of "well ma'am we have height restrictions in place for the safety of your child"
I tried to give him the benefit of the doubt, perhaps he has had 3 calls already today and was just armed and defensive. So I patiently attempted to explain that the height restriction was not the issue, of course safety is extremely important, the issue is that the description on the website should be more accurate and that staff should be able to give a clear example of the actual measuring requirements.
The man was quite angry and continued to give the same rehearsed answer and started to go a little past impolite. Very surprising and sad because this is such a wonderful adventure otherwise! I finished the conversation with stating, he could easily have ended the call quickly and politely by saying he understood the frustration and that they would look into having a more accurate description in the future! Simple answer with courteous customer service! Works wonders!

That being said the staff were kind, polite and knowledgeable! The women at the front desk, Another thing I really like about the staff, although many of them were pretty young, they were attentive with the kids and really seemed to be interested in what they were doing and were clearly knowledgeable!

So to wrap it up, Treego is a wonderfully fun adventure in a fabulous water park area with a variety of family activities, Great staff! Mediocre when it comes to website information and HORRIBLE customer service from the owner!

...on a side note, we called the toll free number on the way and spoke to the owners wife to get the address and directions form the highway (as my phone with the details had died). She said she didn't know, asked if we had gps or knew someone we could call. I laughed and pulled into a service station instead!

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