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Toronto Zoo
361A Old Finch Avenue
Toronto
ON
M1B5K7
Tel: 416-392-5929

Where are we going today?

Visit over 5,000 animals. Be thrilled by the Amazing Animal Show! Explore "Zellers Discovery Zone,"* featuring the "Kids Zoo", "Splash Island" and the "Great Barrier Reef Exhibit".
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What people are saying?

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    I really loved this zoo. It was clean and well looked after. Absolutely loved the pandas. One was asleep inside, but the other panda was quite active outside. It walked around, sat down and ate bamboo. Took some amazing photos. Also loved the baby polar bear called Humphery .Camel ride was worth it. Most of the animals were amazing. Also loved the grizzley bears. Alot of the animals were walking aound in their enclosure which was good to see. In London zoo we dont have pandas, and most of the animals are asleep and hidden when we visit.

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    Massive zoo and I think maybe the biggest in Canada. Lots of good food inside and decent prices as well. Obviously the kids love it and you will be very happy that they will be spent at the end of the day :) Panda's are the highlight but there is lots more to see.

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    Don’t expect an extension of your ticket or a refund if suddenly rains, or there would be a tornado or storm or power cut. Don’t expect any assistance from the management or staff as they are all bunch of inconsiderate lazy people just killing time to get paid. Aside from all animals being kept in the smallest habitat of their seemingly simulated environment in compare to any other zoo in Canada, the staff at this private profitable facility yet sponsored by the City of Toronto and the tax payers money are rude, inconsiderate of children, elderly,...Read More

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    This could have been a fun trip to the zoo, but ended up being rather soured by some issues which hopefully should be simple to fix.

    Overall everything was as a trip to the zoo should be. We saw plenty of animals, and that was cool. Some really neat and unusual animals e.g. Komodo Dragon and grizzly bears. However, I have to say that for such a large zoo, it is extremely surprising and disappointing that the Zoomobile is not included in the ticket price. It is practically essential due to the size and layout, yet it's an extra $8 each on top of...Read More

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    We have wanted to go to the Toronto Zoo for years, and never seem to get a chance. This year we took advantage of a WagJag offer which included accommodations, a discounted dinner, and 2 adult passes to the Zoo. We primarily wanted to see the Panda's which of course are the main attraction right now. The package was actually designed more for a family but we still found we got good value just the two of use.

    The first surprise came we parked first, and then had to pay for a pass to get OUT of the parking lot. Not sure how this helps them,...Read More

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by Jennifer Steel

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Don’t expect an extension of your ticket or a refund if suddenly rains, or there would be a tornado or storm or power cut. Don’t expect any assistance from the management or staff as they are all bunch of inconsiderate lazy people just killing time to get paid. Aside from all animals being kept in the smallest habitat of their seemingly simulated environment in compare to any other zoo in Canada, the staff at this private profitable facility yet sponsored by the City of Toronto and the tax payers money are rude, inconsiderate of children, elderly, pregnant women and even animals. (Never mind men as the regular norm goes in Canada, men are supposed to be disrespected or their rights to be taken away- sad thing). My family and I arrived to this zoo for a supposing good afternoon fun. We paid two adults tickets and one child ticket. Once we passed the first section of the zoo a heavy rain started. Kids all running around and getting wet, pregnant women left under the rain, and most animals with no shelter to cover. Ten minutes passed the rain almost everyone head back to their cars to leave. I got to their office and asked if tickets can be used in some other day, so that at least we could complete our visit. Manager said that those tickets were non-refundable and not extendable and they are not responsible for the rain as they knew in advance that it was gonna rain. I asked that if they knew in advance, how come no umbrellas were prepared for visitors as most of their zoo is outdoor, and why did they even bother selling tickets if they were not gonna go through the shows (they run some animal shows such as Panda exhibit etc)? Why wouldn’t they extend the ticket if the cancelation of the visit was due to weather? If you go a movie and the lights suddenly is out, you get a free ticket for the next movie day. If you go to a restaurant and your food is not well prepared you get it waived and if your food is good and you wanna take rest of it home, you can get it to go. If you go to a museum and there is an emergency and everyone have to leave,you get another ticket for a different day. With the Toronto Zoo, you just loose it all.

Despite nice animal collection, their terrible cells and environment, inconsideration of staff and management to kids and other visitors comfort, well being and lack of public assistance makes this zoo the worst zoo experience of my life. This should be removed from the city of Toronto as adds nothing but an extra shame to this proud community. On there hand, African Lions Safari is a well kept facility with more care for both animals and the visitors.

by Stephen Marshall

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This could have been a fun trip to the zoo, but ended up being rather soured by some issues which hopefully should be simple to fix.

Overall everything was as a trip to the zoo should be. We saw plenty of animals, and that was cool. Some really neat and unusual animals e.g. Komodo Dragon and grizzly bears. However, I have to say that for such a large zoo, it is extremely surprising and disappointing that the Zoomobile is not included in the ticket price. It is practically essential due to the size and layout, yet it's an extra $8 each on top of admission.

We were even TURNED AWAY from the Zoomobile after walking back up the hill from the Canada exhibit, visibly dripping in sweat (it was about 32C on the day). We offered to pay at other end, but were informed that due to "company policy", we could not ride. Any time that your staff is making customers unhappy due to "company policy", it's time for that policy to change.

The other main issue we had was with the food. Be warned - eat at franchised restaurants, at least you'll know what you're getting! We were informed that the off-brand catering is handled by an external company, and it is truly terrible. $30 at the Africa cafe for a soggy, stodgy chicken Caesar wrap and a salad with old lettuce and cold, tasteless roasted vegetables. We threw it all away after a couple of bites. What made this even more confusing was that the cafe was staffed by no less than EIGHT employees, six of whom were standing around in the back. We really did wonder what they were doing instead of making fresh, yummy food.

Something felt really off about this visit. It was cool to see the animals, as with any zoo, but I feel like the management really needs to pay closer attention and make sure that higher standards are being upheld.

by Tom Westlake

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We have wanted to go to the Toronto Zoo for years, and never seem to get a chance. This year we took advantage of a WagJag offer which included accommodations, a discounted dinner, and 2 adult passes to the Zoo. We primarily wanted to see the Panda's which of course are the main attraction right now. The package was actually designed more for a family but we still found we got good value just the two of use.

The first surprise came we parked first, and then had to pay for a pass to get OUT of the parking lot. Not sure how this helps them, other than they can charge you another $10 if you lose the little card they can give you. It is easy to locate and well marked. Parking is well managed with them doing it in an orderly fashion working from the front to the back with staff pointing you were to go.

In places this big it is inevitable that despite the plentiful number of garbage cans, and recycling bins there are still people that just toss there stuff on the ground. Being the person I am, throughout the day we occasionally picked up the odd piece of garbage or bottle that was laying around.

The majority of the bathrooms were clean, however there was the odd one in remote locations that could have used some attendance. When we were finished our day, before leaving I did have to mention that neither urinal in men's washroom at the large retail store were not working, and it was causing a tremendous odor. The staff immediately called maintenance to have somebody come and look at it.

Found the service a little lacking. Only in the Panda exhibit was there no shortage of staff, however in other locations for example the Canada area, there was not one staff member in site to ask questions, or get more information. Also, when we had first arrived they never mentioned anything about the zoo mobile which takes you around the park, or even offer to sell us tickets there. You have to go beyond that before you can get tickets, but by the time we new about this feature it was too late.

Overall we enjoyed it, but would do it differently next time. Arrive earlier, to enjoy some of it while it is still cool. Do the indoor stuff in the afternoon when it starts to get warm. The price for a day is fair, however to fully enjoy the park you should allow a couple of days, especially if you enjoy reading the various boards and watching the shows. If you are local, and can get a season pass or travel here frequently another suggestion is to come several days, breaking down each day into a different area of the park.

We were seriously disappointed in the Canada area, as the animals did not look as well taken care of as in other areas. There were not near as many patrons in this area, and it is a long hike to get there. Due to the hills here, they also do not suggest bringing strollers or wheelchairs here, which further limits the number of people. The Grizzly Bears just kept pacing back and forth, with the one looking like it kept getting zapped but what appeared to be an electric fence. Considering what we know from a previous trip to Banff, these animals require significantly more room to run around then what they are provided, but with no staff there was nobody to found out why they were pacing.

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