1. Jeff Lacefield

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    We had a great time @ the Elk Springs Resort cabin “A Secret Hideaway”. Everything was in tip top condition and had zero complaints. Plenty of room for the 4 of us that went. Location was perfect. Up in the mountains right between Pigeon Forge and Gatlinburg. So it was easy to go to either place. I do recommend that you have 4-wheel drive in the winter months because some of the hills are pretty steep. Perfect get away for my 40th B-day!

  2. Jeff Gannaway

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    Elk Springs Resort is our first choice when we visit the Smoky Mountains!The cabins are luxurious, and the staff is very helpful. The location is perfect. Elk Springs is very close to all of our favorite things in the Smokies: the Glades Road Artist Colony, hiking in the National Park, horseback riding, and downtown Gatlinburg. Pigeon Forge is only a 20 minute drive. While being close to everything, the resort is tucked away in the foothills so you never feel the hustle-and-bustle of the tourist areas.Our favorite big cabin is LumberJack Lodge, a three story 5 bedroom cabin with a home theater, game room, and hot tub. We’ve had family gatherings there, and also had a small church group there to ring in the New Year.We also love their 2-bedroom cabins that have two-story rainfall showers.Amazing cabins, A+ customer service, and a great location. You can’t go wrong here.

  3. Alex Jones

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    My family booked a cabin (Mountain Magic) for the 13th of October through the 19th. We were called on the morning of the 13th and informed that our cabin was clean and ready for us. We arrived at the cabin around 5:30 local time and placed our code into the door lock. It was then that we noticed that someone was still staying there. There were shelled sunflower seeds all over the coffee table, rolls and food on the kitchen tables and all of the beds had been slept in and covered with clothes. There was also a candle left burning and the cabin had been smoked in. We exited and called management (despite what they say on trip adviser there is no management on site) and told them of the problem and they said they would send someone to check. After an hour wait we called back and they told us that they had upgraded us to the Four Seasons.The week went on uneventfully until friday at 10:00am when we received a call from the resort that our cabin was ready. Confused, we called the office and were told we had to move out of Four Seasons and back to our original cabin. This was a shock as we were never told we would have to move when they upgraded us in the first place. On an aside, the people who overstayed their reservation in our original cabin squatted there for an additional three days without managements knowledge. As we were about to leave for the day we would be unable to move all of our belongings to the original cabin. We were established with our groceries and belongings and moving to another unit would have been a nightmare with eight people including three young children. We told management this and after much haggling we were told that we could stay in Four Seasons. Relieved, we left to enjoy our day.After paying $500 and entering Dollywood, we were called by the manager of the property, Brandi, and asked when we would be back to Four Seasons. We stated that we did not know as we had just entered the park. She then informs us that we were going to have to move to our original cabin as Four Seasons is rented by another family for the next six days. We informed her that we were in Pigeon Forge and could not move and she told us she would have maintenance move our belongings for us. We told her this was unacceptable and Brandi stated that “Well I’ll just have to do what I have to! Have a nice day.” and hung up on us.After this extremely rude and belligerent conversation, I called back and told the person that answered that I needed someone in upper management to call me in 30 minutes or they would hear from my attorney. After about 15 minutes one of the owners, Andy, calls me from Florida to inform me that we would be able to stay in Four Seasons for our full stay.After posting our review on Trip Advisor, I see that Andy has twisted the truth of this incident to make Elk Springs look better. He states that we showed up two hours early for our check in. If that is the case, when is check in and why were we called that morning to tell us that our cabin was clean and ready for us? He states that we were abusive to his employees on the phone during this fiasco. At no time were we belligerent or abusive in any way on the phone. Brandi, however was extremely rude and condescending to us in every way. The unprofessional behavior by both her and Andy is mind boggling.A word to the wise. DO NOT STAY HERE! Your stay may be problem free, but if you run into one small problem you will have to deal with one of the worst property management teams in Gatlinburg.

  4. Marica Whisler

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    We love Elk Springs Resort! The cabins are beautiful, clean, spacious, and have amazing views. The kids loved the pool table, air hockey, theater screen, and of course, the hot tub. We have stayed at other cabins near Gatlinburg, and Elk Springs Resort is definitely our favorite! Thank you to the courteous and attentive staff, on site, and via phone. Our coffee pot broke, and literally, a brand new one was delivered within 10 minutes of calling the office! Amazing service. We will definitely be back next year for a third annual mountain trip to Elk Springs Resorts!

  5. Jason Galyon

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    Secret Splash is an amazing cabin in Gatlinburg TN! The cabin was spotless with enough space for two families. Whether you want to enjoy a cup of coffee on 1 of 2 decks or shoot a game of pool or swim in the indoor pool or just sit and relax in the hot tub, this cabin has it all for you! Surrounded by nature in the mountains, this cabin has it all! The drive to this hidden gem is for the adventurous but well worth the effort!